Store & Billing Associate Function: Store Operations | Billing | Inventory | Customer Coordination Reporting to: Distribution Manager / City Operations Lead Locations & Openings: Mumbai: 5 positions Ahmedabad: 1 position Indore: 1 position Role Overview The Store & Billing Associate will be responsible for end-to-end store operations , including billing, order processing, inventory control, customer coordination, and dispatch readiness. This role is critical to ensuring timely order fulfilment, accurate invoicing, stock discipline, and smooth day-to-day functioning of the distribution centre. This is a multi-responsibility role , where the associate is expected to actively support operations beyond billing when required. Key Responsibilities Billing & Order Processing Generate accurate invoices in ERP systems for daily orders Ensure correct pricing, taxes, batch details, and documentation Coordinate pick, pack, and dispatch readiness Inventory & Store Management Maintain daily stock accuracy through inward checks, put-away, cycle counts, and reconciliations Monitor expiry, damages, short supplies, and report discrepancies Ensure store cleanliness, organization, and compliance readiness Customer & Payment Coordination Track customer payments and follow up as per defined credit terms Coordinate resolution of customer complaints related to billing, delivery, or shortages Act as the first point of contact for operational customer queries Dispatch & Service Level Support Ensure orders are dispatched within defined turnaround time (TAT) Coordinate with delivery associates for routing and prioritization Track pending deliveries and closures Cross-Functional Support Support audits, documentation, and compliance requirements Assist with reporting, MIS updates, and operational dashboards Eligibility & Profile Preferred: B.Pharm / D.Pharm candidates with valid pharmacy license (license to be submitted and available for registration) Also Eligible: Non-pharmacists with prior experience in pharmaceutical / healthcare wholesale distribution Experience in billing, inventory, or store operations is strongly preferred Comfortable using ERP systems, billing software, and basic Excel
Store & Delivery Associate Function: Last-Mile Delivery | Store Operations Support Reporting to: Store & Billing Associate / City Operations Lead Locations & Openings: Mumbai: 8 positions Ahmedabad: 2 positions Indore: 1 position Role Overview The Store & Delivery Associate will primarily be responsible for timely and accurate deliveries . When not on delivery duty, the associate will actively support store operations , including packing, put-away, customer coordination, and basic inventory tasks. This role follows a multi-hat operating model , ensuring flexibility and operational continuity. Key Responsibilities Delivery Operations Execute timely deliveries as per defined routes and priorities Ensure proper handling of material during transit Collect acknowledgements and return documents, if applicable Store Operations Support Assist in picking, packing, and staging orders for dispatch Support inward material checking and put-away Help resolve basic customer queries related to deliveries Customer Interaction Represent the company professionally at customer locations Communicate delivery delays or issues proactively Operational Discipline Maintain delivery records and daily logs Follow SOPs related to safety, handling, and documentation Eligibility & Profile Must possess a valid driving license Own two-wheeler preferred (maintenance & fuel allowances applicable) Prior delivery experience in healthcare, pharma, FMCG, or e-commerce preferred Basic comfort with mobile apps and communication tools Work Environment & Culture Multi-Hat Culture: Employees contribute to both primary and secondary responsibilities Benefits Include: PF & ESIC Health Insurance Diwali & Festival Bonus Annual Performance Increments Vehicle Maintenance & Fuel Allowance (Delivery roles) Emphasis on discipline, accountability, service quality, and teamwork