Duty Manager - Operations

Job Description: Duty Manager (Operations)

Department: Operations Unit: Premium Club Experience: 4 to 6 years

Job Objective

Oversee day-to-day operations of the Front Office, Spa & Salon and Activity Zones (Gym, Swimming Pool, Multipurpose Courts, Billiards Room, Squash Courts) to deliver a premium experience to members and guests. The role manages staff, resolves member concerns, upholds safety and service standards, and coordinates across departments.

Key Responsibilities

• Supervise front desk staff to maintain a warm, efficient and professional welcome, and train them on check-ins, queries and personalised guest service.
• Resolve member concerns, feedback and disputes promptly and courteously, and escalate maintenance issues to the concerned departments.
• Supervise Spa & Salon teams and coordinate with trainers, coaches and attendants for a consistent member experience.
• Ensure all bookings, reservations and events are managed effectively.
• Keep all activity zones clean, safe and guest-ready, and enforce club rules, dress codes and booking protocols.
• Inspect guest rooms and public areas routinely for cleanliness, grooming, linen and amenity availability, and arrange immediate corrective action.
• Audit fire safety, emergency procedures, hygiene and safety protocols across departments.
• Monitor shift revenue for Rooms, Spa & Salon and Sports, and identify upgrade, cross-selling and pre-booking opportunities.
• Control consumables (spa products, towels, gym supplies) to reduce wastage, and support department heads in staying within budget.
• Devise new packages or promotions to grow revenue, and coordinate with vendors for supplies, maintenance and training.
• Run pre-shift briefings and club walkthroughs, maintain logs and reports, and ensure proper shift handover.
• Manage staff grooming, punctuality and professionalism, and act as the go-to leader during the shift.

Desired Profile

• 4 to 6 years in luxury hotels, premium clubs or high-end residential hospitality, with hands-on Front Office / Rooms experience and exposure to coordinating multiple departments.
• Strong leadership, problem-solving and communication skills.
• Proven complaint handling and service-recovery skills.
• Able to operate POS systems, booking software and reporting tools.
• Basic knowledge of inventory and maintenance tracking systems.

Contact

HR Harmeet, 7070645541

Pay: ₹50,000.00 per month

Work Location: In person