Job Type: Full TimeReporting to: Director - Sales & MarketingJob Descriptions:Dsoft is hiring the Customer Success Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers business through personalized promotion strategies in app. The Customer Success Manager (CSM) plays a pivotal role in ensuring the successful use of "SuvarnaSetu Business App" by clients who have subscribed to the same and their retention. The primary objective is to drive customer satisfaction, engagement, and usage of the app, ultimately contributing to customer retention and business growth. This role requires a proactive and customer-centric individual who can drive customer success through effective communication, relationship-building, and a deep understanding of the SuvarnaSetu Business App's value proposition. Adaptability, problem-solving skills, and a passion for customers delight are key attributes for success in this role.Job Responsibilities:Account Management:- Serve as the main point of contact for assigned clients, building strong relationships and understanding their unique requirements.- Regularly check in with clients to assess their satisfaction, address concerns, and identify opportunities for improvement.Usage Optimization:- Analyze clients usage patterns and proactively suggest ways to optimize their utilization of the SuvarnaSetu Business App.- Provide recommendations on additional features or upgrades based on customer needs.Customer Communication:- Communicate product updates, new features, and best practices to clients & their staff on a regular basis.- Share success stories and case studies to showcase the value of the app and its impact on businesses.Issue Resolution:- Act as a liaison between clients and the technical support team, ensuring timely resolution of any issues or concerns.- Escalate and prioritize critical clients issues, collaborating with cross-functional teams for swift resolutions.Customer Feedback:- Gather clients feedback on their experiences with the SuvarnaSetu Business App.- Use feedback to identify areas for improvement and share recommendations to the management and internal teams to implement necessary changes.Renewal Management:- Monitor subscription renewals and proactively engage with clients prior to renewal dates.- Present the value proposition and benefits of renewing the subscription to secure customer loyalty.Clients Advocacy:- Identify satisfied customers who can act as advocates for the SuvarnaSetu Business App.- Encourage customers to participate in case studies, testimonials, and referral programs to motivate other clients.Regular Reports and Analysis:- Establish and track key performance indicators (KPIs) related to clients satisfaction, app usage, and renewal rates.- Provide regular reports and insights to management on clients success metrics.Required Skill Sets:- Excellent communication, presentation, and interpersonal skills.- Strong analytical and problem-solving abilities.- Familiarity with CRM tools and customer success platforms.- Ability to understand client needs and provide effective solutions to create win-win situations.Education: Master OR Bachelor's degree in Business, Marketing, or a related field.Experience: 2-5 Years Experience. Add on advantage to the candidate having experience of Jewelry OR Diamond retail/wholesale/manufacturer industry

JOB Title: Business Development ManagerJob Type: Full TimeReporting to: Business Head - Sales & MarketingCTC Package: As per Industry StandardJob Descriptions:- Dsoft is hiring the Business Development Manager for SuvarnaSetu - Jeweler's Personalized Business App. Our specialized platform aims to elevate retail jewellers' business through personalized promotion strategies in app. - The BDM will play a pivotal role in driving revenue generation within the assigned region through strategic client acquisition for our personalized business app by focusing on the target segment of retail jewellers. If you are a motivated individual with a passion for driving sales, we encourage you to apply. Addon advantage to candidates' having relevant experience in the jewellery or diamond industry.Job Responsibilities:1. Revenue Generation:- Drive revenue growth within the assigned region as per decided strategy & planning in alignment with organizational goals.- Achieve assigned sales targets with consistency.- Implement effective sales tactics and initiatives to maximize revenue potential.2. Business Development:- Identify and pursue new business opportunities within the jewelry retail and jewelry wholesale & manufacturing sectors.- Establish and maintain strong relationships with retail jewelers to enhance revenue streams.- Collaborate with the team to explore innovative approaches for business expansion.3. Client Relationship Management:- Build and maintain strong relationships with existing clients.- Address client concerns and ensure high levels of customer satisfaction.- Proactively engage with clients to identify up-selling and cross-selling opportunities.4. Market Research:- Stay informed about industry trends, market conditions, and competitor activities.- Conduct market research to identify potential areas for revenue growth and improvement.5. Collaborative Approach & Regular Reporting:- Cooperate and collaborate with cross-functional teams for better output.- Adhere to structured reporting framework of daily, weekly, monthly regular reports to produce key metrics, milestones, and project updates with your regular reports.- Open to feedback mechanism to make continuous improvements and address any challenges faced by you.