Dreamslly

Dreamslly Private LImited is looking for a Non-Voice Customer Care Executive to manage written customer communication for our international jewelry business. This role focuses on handling customer queries through chat, email, and order systems—no calling required. Key ResponsibilitiesRespond to customer queries via email, chat, and support tickets Handle order-related questions (order status, customization, shipping updates) Coordinate with internal teams for order processing and updates Maintain professional, polite, and clear written communication Update customer records and follow up on pending queries Ensure high customer satisfaction and timely responses RequirementsGood English written communication skills Basic computer knowledge (email, Google Docs, Excel) Ability to understand customer requirements clearly Calm, patient, and customer-focused approach Prior experience in e-commerce / customer support is a plus (not mandatory) Why Join Maroth JewelsWork with an international jewelry export brand Non-voice role (no calling pressure) Professional and growth-oriented environment Opportunity to learn global e-commerce operations Who Can ApplyFreshers with good communication skills Experienced candidates in non-voice support Candidates interested in long-term growth