Description Business Systems Support analyst Job Description Key Responsibilities The business systems support analyst is responsible to manage customer’s issues end to end through receiving and issue from the customer, making sense of it and either resolving it or escalation up the chain to team/s that will provide a resolution while owning the issue until resolve. Providing support and stakeholder engagement Case troubleshooting and resolution and where needed work with other teams to get the issue resolved Escalate issues timeously Maintain detailed case history and documentation, ensuring comprehensive documentation and timely follow-up Work closely with Business and Function Support teams to aide in knowledge transfer, identification, and remediation of bugs Own the case end to end and continue to up the customer Documen findings / requirements form the root cause analysis work Document processes and procedures Ability to present information to stakeholders Ability to present information in a coherent manner Work Experience And Qualification IT / Relevant Science/business tertiary qualification Minimum of 2 years Business / System analysis experience Analysis knowledge of enterprise system i.e. Sales Force, SAP, Oracle,etc Experience in Customer Service Exposure as an end user to a support systems, i.e. remedy, zendeks, etc. Trends and patterns identication and execution thereafter. Microsoft Office Suite Experience working within all aspects of the Software Development Life Cycle (SDLC). Knowledge of BPMN (Business process modelling notation), OOD (Object oriented design), UIX (User interface design), CJM (Customer journey mapping) - Enterprise Architecture. Excellent communication, both written and verbal Excellent relationship management and collaboration skills Good planning and time management skills Critical Skills Of The Role Analysis Problem solving Customer Service Communication Relationship Management Self Management Decision making Planning, co-ordinating and directing DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law. Show more Show less
Description QA Engineer 2 We are looking for a talented QA Engineer 2 to join our innovative team. The ideal candidate will have a strong background in quality assurance across various business systems, including but not limited to Salesforce and NetSuite. This role requires a comprehensive understanding of automation testing, with proficiency in tools such as Java, Selenium, Jira, and Gearset. A proactive approach to quality assurance, combined with excellent communication skills and a collaborative mindset, is essential for success in this position. Key Responsibilities Support the QA process for projects involving our business systems, ensuring seamless integration and functionality. Develop, maintain, and execute detailed test plans, test cases, and automated scripts for a variety of applications. Coordinate end-to-end testing activities for customizations, APIs, and integrations across different platforms. Identify, document, and track defects, working closely with developers and stakeholders to facilitate timely resolutions. Ensure compliance with established QA standards, best practices, and business requirements across all systems. Collaborate with business analysts, developers, and project managers to gather requirements and define testing needs. Provide quality consulting and drive the delivery of testing efforts across projects. Champion Quality Engineering principles within the team, promoting a culture of quality and continuous improvement. Mentor and support junior team members to enhance their skills and professional growth. Develop and maintain robust QA frameworks that support various testing methodologies. Design and execute comprehensive test strategies, plans, and scripts for functional, regression, and integration testing. Conduct non-functional and negative testing to ensure thorough coverage and system resilience. Perform data testing to validate data integrity and accuracy across integrated systems. Execute API testing to assess the functionality, reliability, and performance of various endpoints. Manage and track defects using Jira, ensuring meticulous documentation and prompt resolution. Contribute to the planning, estimation, and refinement of user stories, epics, and design changes as part of an Agile Scrum team. Refine acceptance criteria into testable units and convert them into efficient and reliable automated tests. Integrate automated tests with CI/CD pipelines, ensuring successful automation as part of our standard build process. Report, reproduce, and assist in resolving defects, focusing on troubleshooting, root cause analysis, and preventing future issues. Participate in design and code reviews for both product and test code to ensure quality standards are met. Required Qualifications A minimum of 3 years of hands-on experience in Quality Assurance. Strong experience in testing ERP and CRM systems, including Salesforce and NetSuite. Proficiency with test management tools, such as Zephyr. Familiarity with automation frameworks and tools (e.g., Selenium, Provar, Virtuoso or similar). Excellent problem-solving, communication, and leadership skills. Clear understanding of risk management through various testing methodologies, including negative testing, boundary testing, and performance testing. Strong analytical and problem-solving abilities. Exceptional communication and interpersonal skills. Preferred Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field. Relevant certifications in QA, Salesforce, NetSuite, or related technologies. Why Join Us? This is an exciting opportunity to be part of a forward-thinking team dedicated to delivering high-quality solutions across multiple platforms. If you are passionate about quality assurance and eager to contribute to innovative projects, we encourage you to apply! DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Description Senior Software Engineers – Threat Protection The driving force behind the scanning platform at Mimecast Dive into the forefront of innovation with our Gateway Security team, where we scan massive volumes of email traffic for our customers! Our pioneering Email Platform pushes on the boundaries of what’s possible, leveraging the latest technologies and tooling in AWS. Why Join Our Team? “The Gateway Security team, within the Threat Protection group, is responsible for developing the cutting edge scanning technology at the heart of Mimecast’s protection stack, scanning over 2 billion emails, files, and URLs daily. If you’re interested in solving customer challenges at immense scale, then this is the role for you!” Responsibilities Experience in a complex, multi-disciplinary environment, delivering products within specific time-scales and engaging with multiple senior stakeholders Deliver AWS based Java services through CI/CD and Infrastructure as code using Terraform Deploy, Monitor and analyze AWS usage, providing recommendations for cost optimisations without compromising system performance and reliability Refactor monolithic applications into a microservices/k8s architecture Provide support during critical production incidents and implement preventive measures Adhere to coding standards within the team and ensuring consistency with company-wide technology adoptions Adhere to comprehensive technical documentation for architectures, processes, and procedures Take part in backlog grooming, planning, design reviews and code reviews Guide other engineers, fostering a culture of collaboration, continuous learning, and professional growth Be an effective team player through collaboration, problem solving, and teamwork Experience Demonstratable expertise in Java development, with a strong command of Java 11 and above Proven experience in designing, developing, and optimizing backend systems for data processing at scale within AWS Hands-on experience with AWS services, such as; ALB, S3, ElastiCache, IAM, CloudWatch, DynamoDb, EKS Knowledge and experience on Kubernetes is advantageous Experience in building scalable, distributed REST/HTTP-based microservices on hybrid cloud environments Experience with high concurrency applications, multithreading, low-latency, servers architectures Hands-on experience with Jenkins and establishing robust CI/CD pipelines Experience in Agile environment using approaches such as Scrum Experience in both relational and NoSQL databases, with an understanding of database design, optimization, and management Experience in Infrastructure as Code (IaC) tools, such as Terraform or AWS CloudFormation Experience in programming languages like python is advantageous Knowledge of email messaging and security is highly advantageous What We Bring Join our Gateway Security team to accelerate your career journey, working with cutting-edge technologies and contributing to projects that have real customer impact. You will be immersed in a dynamic environment that recognizes and celebrates your achievements. Mimecast offers formal and on the job learning opportunities, maintains a comprehensive benefits package that helps our employees and their family members to sustain a healthy lifestyle, and importantly - working in cross functional teams to build your knowledge! Our Hybrid Model: We provide you with the flexibility to live balanced, healthy lives through our hybrid working model that champions both collaborative teamwork and individual flexibility. Employees are expected to come to the office at least two days per week, because working together in person: Fosters a culture of collaboration, communication, performance and learning Drives innovation and creativity within and between teams Introduces employees to priorities outside of their immediate realm Ensures important interpersonal relationships and connections with one another and our community! DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Description About the position: Analytics Engineer The AI Transformation team at Mimecast is an exciting blend of business, data, and technology Using a high-powered technology stack that includes Tableau, dbt, Cloud Computing platforms and business applications, the team delivers AI powered business solutions that turn data into actionable insight In turn, we enable our stakeholders to make smarter, AI driven decisions This individual will be part of a fast-paced, team-centric environment committed to delivering strategic, management and operational insight, At their core AI team members at Mimecast are strong in data and AI skills, but also want to balance that with their interest in business This role requires a mixture of business acumen and technical expertise, along with an ability to build strong partnerships with business & technology partners Success in the role will require a self-starter with a passion for collaborating with others to solve problems, Key Responsibilities As an Analytics Engineer, you will be focused on building AI tools to be used across the enterprise, at scale, while building data models to support insights mined from Mimecasts wide product portfolio You'll work closely with our business stakeholders, data team and data scientists to create AI solutions that ensures the right information is available and accessible to all stakeholders throughout the organization You will bridge the gap between business and technology, the Analytics Engineer role requires equal amounts business acumen and technical acumen, The Ideal Candidate Will Collaborate with team members to collect business requirements, define successful analytics outcomes, and design data models Build trust in all interactions in AI solution development Be the primary point of contact for major sections of AI solutions and data models Design, develop, and extend dbt code to build upon AI data models Maintain the clear documentation for consumers of AI data sources Implement data ops principles in everything you do Craft code that meets our internal standards for style, maintainability, and best practices for a high-scale database environment Maintain and advocate for these standards through code review, Approve AI data model changes for specific database and data model schemas Provide data modelling expertise to all teams through code reviews, pairing, and training to help deliver optimal, DRY, and scalable database designs and queries in Snowflake Update and create BI solutions that tie into AI Essential Skills And Experience Be a result driven and optimistic problem solver Comfort working in a highly agile, intensely iterative environment Self-motivated and self-managing, with task organizational skills Great communication: Regularly achieve consensus amongst technical and business teams Demonstrated capacity to clearly and concisely communicate complex business activities, technical requirements, and recommendations Demonstrated experience with one or more of the following business subject areas: marketing, finance, sales, product, customer success, customer support, or engineering Highly proficient in SQL You can interpret and optimize queries, for performance, written by other analysts and engineers Experience in data transformations and modeling using dbt Experience in using GenAI in data pipelines for transformations Experience using AI to assist with code creation and modification Qualifications 3+ years in the data space as an analyst, engineer, or equivalent 3+ yearsexperience designing, implementing, operating, and extending enterprise dimensional models 3+ years working with a large-scale data warehouse, preferably in a cloud environment 1+ yearsexperience building reports and dashboards in a data visualization tool 1+ years maintaining a project workstream to identify tasks, milestones, and deliverables DEI Statement Cybersecurity is a community effort Thats why were committed to building an inclusive, diverse community that celebrates and welcomes everyone unless theyre a cybercriminal, of course, Were proud to be an Equal Opportunity and Affirmative Action Employer, and wed encourage you to join us whatever your background We particularly welcome applicants from traditionally underrepresented groups, We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic wont affect your application, Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law, Show
Description Senior Software Development Engineer in Test – Identity Platform The engines behind our threat-blocking tech. Want to work on technical challenges that span complex micro-service architectures, millions of users and tens of thousands of servers? Then come join our dynamic Engineering Team and deliver products to millions of users! We are seeking a Senior SDET to join our Identity Platform team. In this role, you will focus on designing and implementing robust automated testing solutions to validate authentication, authorization, and identity federation capabilities. You’ll collaborate with engineers across multiple teams to build a secure, scalable, and highly available identity infrastructure that serves millions of users across our platform. This is a high-impact, technical role requiring deep knowledge of API testing, identity protocols (OAuth2, OpenID Connect, SAML), and cloud-native development practices What You’ll Do Contributing to the planning, estimation, and refinement of stories, epics, and design changes as part of an Agile Scrum team Design and build scalable automated test frameworks to validate REST APIs, SDKs, and microservices within the Identity Platform Develop test strategies and coverage plans for core identity workflows including login, MFA, SSO, and delegated access Build test harnesses for OAuth2/OpenID Connect authentication flows and third-party integrations (e.g., Azure AD, Google, Okta) Drive test automation within CI/CD pipelines to ensure fast and reliable deployments Perform system integration testing with identity providers and downstream services Analyse test failures, debug root causes, and partner with engineers to resolve issues quickly Collaborate with architects and developers to ensure secure and testable design of services Contribute to test plans, code reviews, risk assessments, and release sign-offs Mentor junior SDETs and advocate for quality-first development practices What You’ll Bring Bachelor’s or Master’s degree in Computer Science, Engineering, or related field 8+ years of hands-on experience in software testing with at least 2 years focused on identity or platform engineering Proficient in Java for automation development Expertise in REST APIs, SDKs, and backend microservices Deep experience in identity protocols: OAuth2, OpenID Connect, SAML, JWT Expertise with public cloud platforms, especially AWS Strong experience integrating and testing with external identity providers (e.g., Azure AD, Google Workspace) Experience with tools like Postman, RestAssured, Cypress,and Cucumber Solid understanding of CI/CD pipelines (e.g., Jenkins, Gitlab) and containerized environments (Docker/Kubernetes) Database familiarity (types, schemas, SQL queries, basic operations) and ability to incorporate database-side validation into automated tests Strong debugging, troubleshooting, and root cause analysis skills Experience in deep diving into logs, code and other elements to understand and solve problems Passion for security, performance, and continuous improvement Additional Desired Experience Experience with fault-tolerant, distributed systems Exposure to Zero Trust and IAM architectures Familiarity with identity governance, provisioning, and directory services DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.
Description Job Summary: We are seeking a highly skilled Data Engineer with deep expertise in SQL and strong proficiency in Snowflake data warehousing, hands-on transformations in DBT , and good understanding of Tableau . In this role, you will be responsible for designing, building, and maintaining scalable data pipelines, ensuring efficient data ingestion, transformation, and delivery across the organization. Key Responsibilities Design and develop scalable data pipelines using Snowflake and snowpipe to ingest structured and semi-structured data from various sources. Build and maintain dbt (Data Build Tool) models for data transformation, documentation, testing. Develop and maintain data marts and data warehouse schemas to support business intelligence and analytics needs. Work closely with BI teams to support Tableau dashboards with high-quality, well-modeled datasets. Implement data quality checks and monitoring processes to ensure data integrity. Maintain robust data documentation and contribute to the improvement of data engineering best practices. Collaborate with cross-functional teams including analysts, data scientists, and business stakeholders to understand data needs and deliver reliable solutions. Required Qualifications Bachelor’s degree in computer science, Engineering, Data Science, or a related field. 3+ years of experience as a Data Engineer or in a similar data-focused role. Expertise in Snowflake data warehousing, including architecture, performance tuning, and cost optimization. Strong experience with dbt for data modeling, transformations, and testing. Proficiency in SQL with the ability to write complex queries and optimize performance. Experience integrating and supporting Tableau for BI and dashboarding. Familiarity with CI/CD for data pipelines and version control (e.g., Git). DEI Statement Cybersecurity is a community effort. That’s why we’re committed to building an inclusive, diverse community that celebrates and welcomes everyone – unless they’re a cybercriminal, of course. We’re proud to be an Equal Opportunity and Affirmative Action Employer, and we’d encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups. We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won’t affect your application. Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.