Divisional Manager – Zoom Outreach Operations

Employment Type: Full-time, Fixed-term Project Appointment (4 Months; Extension Not Guaranteed)
Vacancies: 6

Job Summary

We are seeking six target-oriented managers to lead institutional outreach and Zoom meeting operations across Maharashtra. Each manager will be responsible for coordinating outreach activities in an assigned division, ensuring that target institutions are identified, contact details are verified, decision-makers are reached, meetings are scheduled and outcomes are recorded.

The role involves managing calling and follow-up teams, monitoring productivity and ensuring timely reporting to the state-level Zoom Team Head.

Key Responsibilities

• Implement daily and weekly outreach targets for the assigned division.
• Coordinate with data-mining personnel to build and maintain accurate lists of target institutions, including schools, colleges, temples, societies and other approved organisations.
• Supervise initial calling, follow-up calling and Zoom presentation personnel assigned to the division.
• Ensure callers identify and connect with the appropriate decision-makers.
• Monitor calling productivity, contactability, follow-ups, meetings scheduled, meetings conducted and meeting outcomes.
• Ensure interested and pending contacts are followed up systematically and meeting appointments are reconfirmed.
• Review call records and meeting trackers to ensure accurate data entry and timely updates.
• Coordinate with presenters to ensure that confirmed Zoom meetings are conducted as scheduled.
• Identify incorrect contact information and ensure it is returned for verification and correction.
• Monitor team performance, resolve day-to-day operational issues and escalate concerns to the Zoom Team Head.
• Submit accurate daily divisional reports and maintain clear records of achievements against targets.
• Ensure that approved calling scripts, communication guidelines and data-handling procedures are followed.

Required Qualifications and Experience

• Graduate in any discipline.
• Approximately 5–10 years of experience in telecalling operations, BPO/contact centre management, appointment setting or campaign operations.
• Prior experience supervising callers, follow-up teams or multi-location outreach operations.
• Strong understanding of calling metrics, conversion tracking, CRM/MIS and Excel-based reporting.
• Excellent team management, communication and problem-solving skills.
• Ability to work against daily targets and manage a high-volume workflow.
• Marathi and Hindi proficiency will be an advantage, along with knowledge of the assigned division.

Ideal Candidate

A disciplined and target-driven manager who understands how to manage a complete outreach pipeline, from verified contact data and initial calling to confirmed meetings and recorded outcomes.

Pay: ₹50,000.00 - ₹60,000.00 per month

Work Location: In person