Location : Hyderabad, India About DispatchTrack DispatchTrack is the global leader of last mile logistics software, helping top brands powering over 18 million deliveries a year. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent, using highly-configurable capabilities designed to empower better delivery management from end to end. We’re constantly innovating to improve performance and better serve our 2,000+ customers, including Wal-Mart, Coca-Cola, Ashley, Ferguson Enterprises, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver. Promise. Deliver. Delight. Job Description: We are looking for Application Engineer with experience building coding agents and delivering scalable, high-performance applications. The role requires strong full-stack development expertise across multiple frameworks and databases, with AI/ML exposure. Responsibilities: Design and develop Using AI coding agents (cursor ai, windsurf, codex etc.) to automate development tasks Build and maintain applications using Ruby on Rails, Node.js, React, Angular, and Python Integrate and optimize databases (MySQL, PostgreSQL, ClickHouse) Develop API integrations with internal/external platforms Ensure application scalability, performance, and security Collaborate with cross-functional teams to deliver automation-driven solutions Maintain documentation and coding best practices Develop robust backend services and APIs with focus on scalability, maintainability, and security. Optimize database design, indexing, and query performance for high-volume data operations. Implement asynchronous processing, job queues, and caching strategies (e.g., Redis, Kafka, Sidekiq). Apply system design principles for building distributed and fault-tolerant applications. Conduct code reviews, design discussions, and knowledge sharing to maintain engineering standards. Problem-solving & innovation mindset Strong communication and team collaboration skills. Must Have: Strong proficiency in server-side frameworks: Ruby on Rails, Node.js (backend-focused modules), Python (for APIs/scripts). Deep expertise in relational databases (MySQL, PostgreSQL): query optimization, schema normalization/denormalization, transactions, indexing. Understanding of caching mechanisms, job scheduling, and data pipelines. Qualifications: Minimum first-class Bachelor's Degree in Engineering from Premium Institutes. Minimum 3+ years of experience as Application Engineer. Please email careers.india@dispatchtrack.com to apply.
As a Technical Support Analyst at DispatchTrack, your role will be crucial in resolving technical and functional customer issues through root cause analysis. Your experience in working with international clients and understanding the importance of customer service, including empathy, enthusiasm, and attention to detail, will be vital in ensuring customer success. Your exceptional communication skills and ability to prioritize tasks will enable you to effectively address customer queries. Your key responsibilities will include: - Performing root cause analysis and resolving technical and non-technical issues for international customers - Integrating DispatchTrack with other software systems - Monitoring the production infrastructure and following escalation protocols - Coordinating with the Development Team to synchronize data for future reference - Working with data formats such as XML and CSV - Having knowledge of Manual Testing To excel in this role, you should meet the following qualifications: - B.Tech / M.C.A pass outs with a minimum of 65% marks - Ability to understand customer problems and experience with SaaS applications - Knowledge of both software and hardware - Strong people management and negotiation skills - Willingness to work night shifts (PST) and in a hybrid work model - Excellent command over the English language with exceptional written, verbal, and presentation skills - Proficiency in compiling, analyzing, and interpreting problems - Capability to handle international clients and participate in conference calls If you are ready to make a meaningful impact and contribute to the success of international customers, DispatchTrack encourages you to email your application to careers.india@dispatchtrack.com.,