Job
Description
**Role Overview:** As a Director of Product Management at Mastercard, you will be responsible for the success of a product throughout its lifecycle, acting as a liaison between business, technology, and design. You will define the product vision, strategy, and roadmap, prioritize features, and ensure the product aligns with business goals and customer needs. Your role will involve leading the strategy, development, and delivery of web and omnichannel solutions that unify support and elevate customer experience across platforms. **Key Responsibilities:** - Define and lead the product vision and strategy for unified support and customer experience across web and omnichannel platforms. - Own the full product lifecycle: from market research and ideation to requirements gathering, development, launch, and post-launch optimization. - Develop and manage product roadmaps, aligning with business goals, customer needs, and technical feasibility. - Collaborate cross-functionally with engineering, drive UX/UI design, marketing, B2X customer frontline and support to deliver high-impact solutions. - Drive customer-centric innovation, leveraging insights from user research, analytics, and feedback loops. - Ensure consistency and scalability across support channels, integrating self-service, live support, and automation capabilities. - Measure and report on product performance, using KPIs to guide prioritization and continuous improvement. - Mentor and develop product managers, fostering a culture of ownership, collaboration, and excellence. **Qualifications Required:** - Bachelors degree in a relevant field; MBA or technical background preferred. - 15+ years of product management experience, with at least 7 years in a leadership role. - Proven success in building web and omnichannel support solutions. - Strong understanding of customer experience design, support operations, and digital transformation. - Experience with agile methodologies, backlog management, and stakeholder alignment. - Excellent communication and leadership skills, with the ability to influence across levels and functions. - Familiarity with tools like Jira, Confluence, Figma, and analytics platforms. - Experience with AI-powered support tools and personalization engines. - Background in SaaS, e-commerce, or enterprise platforms. - Global product experience and localization strategies. (Note: This is a requirement for one of Uplers' clients - Mastercard) *About Uplers:* Uplers' goal is to make hiring reliable, simple, and fast. They aim to help all talents find and apply for relevant contractual onsite opportunities and progress in their careers. Uplers will support any grievances or challenges faced during the engagement. If you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. Uplers is waiting for you! **Role Overview:** As a Director of Product Management at Mastercard, you will be responsible for the success of a product throughout its lifecycle, acting as a liaison between business, technology, and design. You will define the product vision, strategy, and roadmap, prioritize features, and ensure the product aligns with business goals and customer needs. Your role will involve leading the strategy, development, and delivery of web and omnichannel solutions that unify support and elevate customer experience across platforms. **Key Responsibilities:** - Define and lead the product vision and strategy for unified support and customer experience across web and omnichannel platforms. - Own the full product lifecycle: from market research and ideation to requirements gathering, development, launch, and post-launch optimization. - Develop and manage product roadmaps, aligning with business goals, customer needs, and technical feasibility. - Collaborate cross-functionally with engineering, drive UX/UI design, marketing, B2X customer frontline and support to deliver high-impact solutions. - Drive customer-centric innovation, leveraging insights from user research, analytics, and feedback loops. - Ensure consistency and scalability across support channels, integrating self-service, live support, and automation capabilities. - Measure and report on product performance, using KPIs to guide prioritization and continuous improvement. - Mentor and develop product managers, fostering a culture of ownership, collaboration, and excellence. **Qualifications Required:** - Bachelors degree in a relevant field; MBA or technical background preferred. - 15+ years of product management experience, with at least 7 years in a leadership role. - Proven success in building web and omnichannel support solutions. - Strong understanding of customer experience design, support operations, and digital transformation. - Experience with agile methodologies, backlog management, and stakeholder alignment. - Excellent communication and leadership skills, with the ability to influence
