JOB DESCRIPTION
Role:
Statement of purpose
The Director/ Senior Manager Network Operations, Data Center & Infrastructure Architecture is responsible for providing strategic leadership and operational governance for the organization's global network, data centre, and enterprise infrastructure services. This role leads Architecture, Engineering, Operations, Service Delivery, Compliance, and Infrastructure Transformation initiatives while ensuring high availability, security, scalability, operational excellence, and regulatory compliance across all global locations. The Director serves as the technical and operational leader responsible for defining infrastructure strategy, driving modernization programs, managing business-critical services, and partnering with executive leadership to align technology investments with business objectives.
Infrastructure Architecture:
- Global WAN, SD-WAN, MPLS, Internet, LAN, Wi-Fi, Data Center Networks, Firewalls, VPN, Load Balancers, DNS/DHCP/IPAM, Network Segmentation, Hybrid Cloud Connectivity
- Review and approve High Level Designs (HLD), Low Level Designs (LLD), Architecture standards, technical standards, Solution designs and drive standardization across all global sites.
Network Engineering & Operations:
- Ensure SLA compliance, KPI achievement, Continuous Service Improvement , Operational Excellence
- Lead RCA reviews and corrective actions for critical incidents.
- Drive proactive monitoring and predictive operations.
Data Center Operations:
- Ensure High Availability, Disaster Recovery readiness, Business Continuity, Capacity Planning, Infrastructure Standards
- Lead Data Center consolidation and modernization programs.
Enterprise Architecture Governance:
- Provide technical leadership across enterprise projects.
- Act as Architecture Review Board member.
Compliance, Risk & Governance:
- Ensure vulnerability remediation, Configuration compliance, Policy adherence, Secure infrastructure designs
- Work closely with Information Security teams during audits.
- Drive closure of audit findings.
Vendor & Partner Management:
- Lead technical evaluations, commercial discussions, escalations, contract reviews, service Improvement Programs
Service Delivery:
- Lead service reviews with business stakeholders.
- Define service metrics and operational dashboards.
Project & Program Leadership:
- Ensure scope, Timeline, Budget, Quality, Risk Management
Financial Management:
- Drive optimization initiatives while maintaining service quality.
People Leadership:
- Responsibilities include hiring, coaching, mentoring, performance Management, succession planning, Technical Capability Development
- Build a high-performance engineering culture.
Operational Governance:
- Drive continuous improvement across all operational processes.
Technical Competencies
Enterprise Networking:
Security:
Data Center:
Cloud:
Monitoring & Automation:
Governance:
Leadership Competencies:
Experience
- 15+ years of progressive experience in Enterprise Infrastructure, Network Engineering, Data Center Operations or Infrastructure Architecture.
- Minimum 7+ years leading global infrastructure teams.
- Experience managing enterprise-scale network environments supporting mission-critical operations.
- Strong experience leading architecture, engineering, operations, compliance and transformation initiatives.
- Experience managing geographically distributed teams.
- Proven experience working with executive leadership.
Educational Qualifications
- Bachelors degree in engineering, Computer Science, Information Technology or equivalent.
Preferred Certifications
- CCIE / CCNP Enterprise, PCNSE, ITIL Expert, TOGAF (Preferred)
Key Performance Indicators (KPIs)
Operational Excellence:
Service Delivery:
Compliance:
Financial:
Transformation:
Leadership:
