Director, Mumbai Middle Office Lead

The Global Trading Operations (GTO) brings together the Global Markets Middle Office Team, In-Country Markets Operations, Markets Reference Data, Markets Trade Control & Supervision and the CoE footprint to foster consistency in client and business face-off across products and geographies.

Reporting to the Head of Markets Middle Office, the successful candidate will lead the India Middle Offices for Markets covering Macro and Credit. The candidate will manage an organisation of 5 employees locally and be accountable for Middle Office procesess/ controls performed by GCC.

The Global Markets Middle Office is a trusted partner to the business and delivers operational efficiency and superior risk management practices, providing critical trade support to Front Office whilst generating data-led actionable insights to drive informed decision-making.

Key services include Trade Capture, Trade Lifecycle Management, Exception Mgmt., Deal Mgmt, Project Mgmt., Risk & Control Governance, T0 Control Performance, Relationship / Stakeholder Mgmt. and Industry Representation.This is a strategic hire and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Middle Office acts as the conduit between many different stakeholders and are a client facing function. Globally, Middle Office is split out across 13 Locations and covers Macro, Credit and Equity products. They are the main point of contact across Front Office and various Operations groups.

Strategy

• Instil effective and robust operating models within Middle Office (MO) incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards.
• Delivery of the MO strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda
• Partner with business and COO to continuously provide value add service to drive efficiency and support business growth.
• New business enablement and solutions, partner to deliver strategic FM initiatives.
• Constantly seek opportunities to improve global consistency, work closely with the Hubs (GCC), Centre of Excellence and other regions to close gaps and standardise processes.
• Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations.
• Build strong relationship with Hub teams to facilitate efficient communications and speedy resolutions of issues:
  • Identify and close knowledge gaps within the Hubs through hands on training.
  • Daily KPI monitoring vs SLA

Business

• Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations
• Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets.
• Drive global consistency and transparency by defining and maintaining a catalogue of services and capability matrix.
• Establish efficient BAU day-to-day operations and serve as point of escalation for stakeholders internally and externally.
• Awareness and understanding of the wider business, economic and market environment in which the Markets businesses operates.
• Drive new business initiatives to aid revenue and growth priorities. Promote controlled growth through enabling efficient processes and effective controls

Processes

• Ownership and stewardship of the Middle Office catalogue of services and process universe including, but not limited to, Trade, Lifecycle Processing, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt.
• Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Markets.
• Provide direction to processing and control functions within MO to create high performing, effective teams.
• Optimise and automate processes to reduce exposure to manual and operational risk heavy processes.
• Manage query remediation, trade life-cycling and other day-to-day processing, ensuring timely escalation to minimise risk exposure.
• New business enablement and solutions, partner to deliver strategic FM initiatives. Drive Operational readiness.
• Collaborate with global Middle Office and Centre of Excellence to achieve seamless follow the sun model and constantly seek opportunities to achieve process consistency.

• Face of Operations to Trading and Sales Desks locally – primary point of contact:
  • Insulate FM from post execution processing / queries, represent Operations functions.
  • Build team profile with the Front Office
  • Stakeholder engagement, 2-way flow of information – “Trusted Advisor”

• Build strong relationship with Centre of Excellence and Trade Control GCC teams to facilitate efficient communications and speedy resolutions of issues. Identify and close knowledge gaps within the Hubs through hands on training.

• Drive continuous improvement and innovate:
  • Partner with Technology to deliver transformation.
  • Work with FO to identify booking model improvements and drive efficiency.

• Ensure trade controls are reviewed and updated to sync with any development in the regulations/booking models etc. Exercise country specific controls on all outsourced activities performed by GCC teams.

People & Talent

• Manage performance effectively through 1-2-1s and skip meetings.
• Promote a speak up culture within the team and host regular team feedback sessions.
• Engagement – Foster a one team culture.
• Ensure alignment with Span of Control guidelines and de-layer the organisation.
• Be a strong culture carrier for the organisation, model the behaviours desired in Middle Office

Risk Management

• Define strategy for processes and technology needed to aid risk identification, assessment, remediation, and on-going monitoring.
• Regular review of the control framework to progress towards a preventative, and automated control landscape.
• Own, drive, and / or participate in remediation programs to mitigate risk to the business.
• Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS.
• Ensure adherence to the Enterprise Risk and Operational Risk Frameworks

Governance

• Embed strong & effective governance principles across the GMO function in India.
• Develop metrics to monitor business processes, and to supply indicators of risk and performance.
• Produce effective supervision guidelines and embed into BAU across all Markets business lines supported by BCS.
• Provide effective challenge on forum, above and beyond those owned by BCS. Live and breathe the #NeverSettle value.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct .
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Provide leadership within the BCS organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements.
• Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions.
• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters.
• Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture.

Key stakeholders

• Markets Business Heads
• Markets Sales & Trading
• COO
• Audit teams T&O
• Technology
• Market Risk
• Group Operational Risk
• Markets Operations
• Compliance
• Finance
• Legal

• Strong understanding of IB / Markets businesses, product life cycle, and the operating environment
• Previous experience in leading global teams across the Operations lifecycle – Global Middle Office Management, Operations Lead, Risk Mgmt.
• Evidenced track record of high-profile project delivery (Regulatory, External / Internal Policy, Industry Standards, Technology)
• Leadership - Strong personal brand with the gravitas and presence to create a movement.
• External network with awareness of the latest industry developments
• Strategic mindset & forward-thinking vision
• Strength in problem solving, process re-engineering and project management.
• Data-driven mindset – Able to use data to produce a “story” and present a roadmap / solution to target state.
• Excellent verbal and written communication skills
• Influencing skills – Able to simplify complex problems / scenarios to a wide audience and gain stakeholder buy-in
• 12+ years of relevant working experience in the middle office function as a team manager/team leader.

We're a global bank connecting clients to our differentiated network, offering growth opportunities in the world's most dynamic markets. Our strategy, which combines cross-border capabilities and leading wealth management expertise, helps us deliver our purpose - to drive commerce and prosperity through our unique diversity.

Over our 170-year history, and across a unique geographical footprint connecting Asia, Africa and the Middle East to each other and the world, we've built a bank like no other, with diverse capabilities and partnerships that set us apart.

• Being part of an inclusive and values driven organisation , one that embraces and celebrates our unique diversity, across our teams, business functions, and geographies.
• In line with our Fair Pay Charter , we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance , with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global employee assistance programme, sick leave, mental health first-aiders and self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual, and digital learning.

Visit our careers website to learn more about us: www.sc.com/careers.