Job Title: Process & Product Trainer (SaaS/BPO) NIGHT Shifts ONLY Summary: We are seeking a dynamic and detail-oriented Process & Product Trainer with experience in SaaS and BPO environments to lead the development and delivery of training programs. This role is crucial in equipping new hires and existing team members with the knowledge and skills to effectively use our SaaS products and adhere to operational processes. The ideal candidate has a strong background in training delivery, process documentation, and product knowledge transfer within a fast-paced support or customer experience setup. Roles & Responsibilities: Training Delivery: Facilitate engaging and informative product and process training sessions for new hires and tenured employees across support, sales, or operations teams. Curriculum Development: Design, update, and maintain training materials including presentations, manuals, SOPs, and e-learning modules in line with SaaS product updates and BPO process changes. Cross-functional Collaboration: Work closely with Product, Operations, Quality, and Support teams to stay aligned on feature releases, process improvements, and customer feedback loops. Assessment & Certification: Evaluate learner performance through tests, practical assessments, and certifications; ensure knowledge retention and training effectiveness. Onboarding: Lead comprehensive onboarding programs tailored for SaaS platforms and customer support environments. Knowledge Management: Maintain up-to-date internal knowledge bases, training libraries, and FAQs for easy access and learning. Feedback & Improvement: Collect training feedback and make data-driven improvements to the curriculum and delivery methods. Process Audits & Coaching: Conduct floor support, side-by-side coaching, and post-training audits to reinforce learning and correct process deviations. Qualifications: · Bachelor’s degree in any discipline · 6 plus years of experience in a training role within a SaaS or BPO organization. · Proven ability to train on SaaS products (e.g., CRM, CX platforms, internal tools) and customer service processes. · Strong understanding of BPO metrics, workflows, and SLAs. · Exceptional presentation, communication, and facilitation skills. · Proficiency with tools like Google Workspace, MS Office, and Learning Management Systems (LMS); familiarity with platforms like Zendesk, Salesforce, or HubSpot is a plus. Preferred Skills: · Experience delivering remote/virtual training via Zoom, Google Meet, or Microsoft Teams. · Ability to break down complex product features into easy-to-understand modules. · Strong analytical and organizational skills with a keen eye for detail. · Certification in training methodologies (e.g., Train-the-Trainer, Instructional Design) is an advantage NIGHT Shifts ONLY Show more Show less
Legal Intern Corporate & Commercial Law Location: Pune (Hybrid 3 days/week from office) Company Description DIGITYS is a prominent leader in software development and IT services, renowned for delivering innovative solutions that drive digital transformation. Since its establishment in 2012, DIGITYS has been committed to helping businesses thrive through cutting-edge technologies like web and mobile application development, cloud computing, and cybersecurity. The company prioritizes a client-centric approach, building strong relationships and understanding the unique goals and challenges of diverse industries. With a team of skilled experts and a foundation in agile methodologies, DIGITYS continues to empower businesses to succeed in a rapidly evolving digital landscape. Role Overview Digitys India is hiring a Legal Intern to support the business across client, vendor, and employee-related legal matters. This role provides hands-on exposure to end-to-end corporate and commercial law operations and is designed as a progression pathway into a Legal Associate role based on performance and business needs. Key Responsibilities Support client contracts including MSAs, SOWs, NDAs, amendments, and change orders Coordinate with India and US-based retainer lawyers on drafting, redlines, and execution Assist with vendor and third-party agreements, renewals, and compliance documentation Support employee-related legal documentation including contracts, policies, and exits Assist with labour law and statutory compliance (Shops & Establishments, POSH, etc.) Maintain legal repositories, trackers, dashboards, and governance documentation Conduct legal research and support leadership on ad-hoc legal matters Ideal Profile Law student or recent graduate (LLB / BA LLB / BBA LLB) Strong interest in corporate, commercial, and employment law Good drafting, documentation, and coordination skills Comfortable working with cross-functional and global stakeholders Career Progression This role is structured to build capability aligned with an early-career Legal Associate position, offering a clear pathway for growth within Digitys.