Responsibilities Administratively manage a team & monitor their performance Motivate and recognize team members through implementation of the R & R programs Analyze various reports to enhance productivity Improve quality of service and increase client delight Prepare and submit periodic reports of Team performance and should identify the gaps/scope of improvement (if Targets are not met). Rostering and Scheduling of agents as per Process requirement Provide end-to-end resolution by taking ownership and doing follow-ups To ensure required login hours of the team to meet the volume of work. To ensure all the members of the team are equipped well to handle customers queries. To meet the Team targets like AHT, Quality score, CSAT Etc. To plan, prioritize and delegate work tasks to ensure proper functioning of team. Improve the retention of employees Ensure that both client and end customer gets the right kind of service in a consistent manner by periodically reviewing quality, Customer appreciations or complaints if any. Managing to achieve process KPI & SLA Managing to achieve CCE KPI & SLA Audit calls and identify the training requirements. Sonia Shukla Email- sonia.shukla@digitide.com Number- 9681078331
Roles and Responsibilities Manage a team responsible for collections from customers over phone calls. Ensure timely recovery of outstanding amounts from delinquent accounts. Develop strategies to improve collection efficiency and reduce write-offs. Maintain accurate records of all interactions with customers and stakeholders. immediate joiners Job location Rabale - Navi Mumbai Please Share resumes to elia.shinde@digitide.com / WhatsApp or call on 7506883894 Contact Person - Elia Shinde - HR