About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. About Us Digital.ai a 9-time Leader in Gartner Magic Quadrant for Enterprise Agile Planning, Digital.ai unifies, secures, and generates predictive insights across the software lifecycle for Global 2000 enterprise customers. Our mission is to unlock endless digital possibilities by harmonizing the delivery of software. Our vision is to be THE enterprise platform for AI driven software development. ( https://digital.ai/ ) Position Overview: As an Digital.ai Customer Technical Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in one or more of these roles: software development, technical support, with an ability to demonstrate strong technical aptitudes in one or more platform areas Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Preferred DevOps Specific Skills Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai. Show more Show less
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.AI are looking for a security support engineer, to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what's really going on under the hood when a modern application is running. Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers' developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what's actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they're doing. However the primary thing we are looking for is someone who's able and ready to learn new things. Knowledge of security tpoics or cryptography would be a strong plus but we're essentially looking for the attitude that's needed to learn about computer security. In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed. Responsibilities: Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer's needs. Requirements: Experience with Android development. Experience of iOS is a large plus. Interest and experience in security a plus, especially cryptography experience. Ongoing learning attitude Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in software development or some strongly related area A deep understanding of computer technology, such as how applications are compiled and linked. Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Diplomacy Must be able to work in a globally distributed team, working with a range of modern collaboration tools. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Position Overview: As an Digital.ai Customer Technical Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in one or more of these roles: software development, technical support, with an ability to demonstrate strong technical aptitudes in one or more platform areas Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Preferred DevOps Specific Skills Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Position Overview: As an Digital.ai Customer Technical Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Demonstrated Required Skills and Abilities General: A natural trouble-shooter, autonomous, able to assemble and use different tools, able to manage and prioritize effectively, willing to dig deep to find the answers to tricky problems Strong customer service skills including the ability to work with customers in a manner that is professional, compassionate, and effective Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of installing applications and upgrading to latest versions on Linux, Mac and Windows servers Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO, LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers Good understanding of APIs, HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding on working on a UNIX operating system (Linux, Solaris, etc.) and familiarity with UNIX troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) 3+ years working in one or more of these roles: software development, technical support or sales engineering and can clearly demonstrate strong technical aptitudes in one or more platform areas AI Powered Analytics Good understanding of business intelligence, SQL, ETL, data warehousing (using star schema) and other data management concepts and technologies Hands on experience with BI tooling like Tableau, PowerBI is preferred. MicroStrategy experience is a big plus Exposure to data science lifecycle concepts and stages such as model training, scoring. High level understanding of Agile planning, DevOps and/or ITSM processes Experience supporting SaaS applications including supporting topics such as SSO, configuring & debugging connectivity issues, usage tracking, configuring & debugging role-based access rules Knowledge of SQL and experience debugging data transformation processes is desirable Enterprise Agile Planning Good understanding of Windows Internet Information Services (IIS), installation, configuration, and maintenance Knowledge of Microsoft SQL Server, SQL Server Management Studio, basic SQL query skills, create/restore databases using SQL Server tools Good understanding of Agile software development; Experience in an Agile development atmosphere and Scrum master certification is a bonus. Understanding basic project management and designing a project hierarchy Understanding Agile concepts such as Sprints, Sprint Scheduling, Stories, Defects, Backlog, Epics, Tasks, Regression Testing, Acceptance Testing and how it ties together to form a complete Agile project General understanding of Agile concepts of time tracking, Estimates, and budgets Basic understanding of business intelligence report building, debugging, and management General understanding of all available browsers, built-in browser dev tools, HAR file creation and interpretation Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.ai is currently looking for a Technical Support Engineer - Intern, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Provide high quality 24/7 technical support of Digital.ai products by helping customers resolve issues, including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes Perform thorough analysis of the issue and provide customer updates within the set SLAs and response time guidelines Maintain availability to customers and other team members during normal working hours and be available to flex your schedule to accommodate trends in ticket volume Practice the 'give and take' model of knowledge and experience exchange by sharing information gained through individual training, on-sites, and other non-typical job-related opportunities with the greater team Work on the basis that screen sharing calls with the customer are the best way to resolve customer issues rather than email Consistently communicate with customers to convey the status of fixes, triage, and questions. You will ensure that customers are kept always informed. Support on-going efforts in defining best practice for Digital.ai product solutions Facilitate and liaise communication across internal teams and update the customers systematically Contribute, maintain, and improve knowledge base articles, SharePoint pages, training materials, and other repositories of information to keep it accurate, pertinent, and valuable Look for ways that the support team can improve our processes, communication, systems, etc., so that we can more provide more help to our customers Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Alert management proactively about customer issues that are heading toward escalation or which require special handling Advocate as Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement Report customer use cases, requirements, and enhancement requests Characterise customer-found defects and recommend fixes Protect Customer intellectual property and any personal information that you may encounter during your efforts Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.AI are looking for a security support engineer, to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what’s really going on under the hood when a modern application is running. Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers’ developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what’s actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they’re doing. However the primary thing we are looking for is someone who’s able and ready to learn new things. Knowledge of security tpoics or cryptography would be a strong plus but we’re essentially looking for the attitude that’s needed to learn about computer security. In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed. Responsibilities: Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer’s needs. Requirements: Experience with Android development. Experience of iOS is a large plus. Interest and experience in security a plus, especially cryptography experience. Ongoing learning attitude Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in software development or some strongly related area A deep understanding of computer technology, such as how applications are compiled and linked. Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Diplomacy Must be able to work in a globally distributed team, working with a range of modern collaboration tools. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. About the Role Responsible for managing the day-to-day operations as a part of the Cloud Operations Organization. This includes managing production and development/QA systems in multiple remote locations around the world. The ideal candidate would have previously worked in a 24x7 Production environment and be comfortable administering mission-critical systems. This position is also responsible for installs, upgrades and maintenance of customers for Digita.ai Products TeamForge, Agility, AI-Powered Analytics etc. Responsibilities Be available for on-call support and Shifts Shift Timings (IST) - 6:30am - 2:30pm & 2:30pm - 10:30pm, 10.30pm – 6.30am and weekend Work on tasks/tickets on a daily basis to support IT Operations/Hosted Application Responsible for Digital.ai applications support like Installation, Upgrade, Manage Performance Troubleshoot issues related to IT Infrastructure, Hosted Applications, Cloud and have a permanent fix for the issues. Identify recurring tasks which require automation and automate them. POC/Projects Requirements Good Experience/certification in Linux/AWS Experience/Knowledge in ETL, Data warehousing tools. Experience in managing at least one of the Databases: PostgreSQL, MySQL, Microsoft SQL Server Ability to write programs in at least one of: Python, Shell, CloudFormation, Terraform. Knowledge in Windows Operating System Knowledge in File/Block/Object/Cloud storage would be an added advantage. A solid understanding of TCP/IP networking; system and network performance tuning, troubleshooting, and security. Ability to solve problems quickly and completely and document your solutions. Have substantial experience and depth of knowledge in at least one area of system administration, e.g., backups, monitoring, security, networking, performance tuning. Ability to balance multiple competing priorities and still complete tasks on time. Excellent Communication Skills Knowledge in MicroStrategy, snowflake. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.AI are looking for a Security Solutions Engineer , to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what’s really going on under the hood when a modern application is running. Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers’ developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what’s actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they’re doing. However the primary thing we are looking for is someone who’s able and ready to learn new things. Knowledge of security tpoics or cryptography would be a strong plus but we’re essentially looking for the attitude that’s needed to learn about computer security. In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed. Responsibilities: Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer’s needs. Requirements: Experience with Android development. Experience of iOS is a large plus. Interest and experience in security a plus, especially cryptography experience. Ongoing learning attitude Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in software development or some strongly related area A deep understanding of computer technology, such as how applications are compiled and linked. Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Diplomacy Must be able to work in a globally distributed team, working with a range of modern collaboration tools. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.AI are looking for a Security Solutions Engineer , to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what's really going on under the hood when a modern application is running. Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what's actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they're doing. However the primary thing we are looking for is someone who's able and ready to learn new things. Knowledge of security tpoics or cryptography would be a strong plus but we're essentially looking for the attitude that's needed to learn about computer security. In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed. Responsibilities: Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer's needs. Requirements: Experience with Android development. Experience of iOS is a large plus. Interest and experience in security a plus, especially cryptography experience. Ongoing learning attitude Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in software development or some strongly related area A deep understanding of computer technology, such as how applications are compiled and linked. Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Diplomacy Must be able to work in a globally distributed team, working with a range of modern collaboration tools. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube. Position Overview: As an Digital.ai Customer Technical Support Engineer - Intern, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) Ability to demonstrate strong technical aptitudes in one or more platform areas Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Preferred DevOps Specific Skills Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.
About Digital.ai Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube. About The Role The HR Administrator will support the daily operations of the Human Resources department, ensuring efficient and effective HR processes across employee lifecycle management, employee engagement, recruitment coordination, HR documentation, site operations, vendor management and administrative support. This role plays a key part in maintaining employee records, supporting HR programs and policies, and providing excellent internal customer service to employees and managers. Key Responsibilities: Office Administration Support facility and vendor management for office operations. Coordinate travel, logistics, and office maintenance requirements. Oversee procurement of office supplies and ensure a smooth day-to-day work environment. Coordination with Finance and HR Head on site budget spends and invoices submissions. HR Operations & Administration Support the onboarding and offboarding process, including documentation, induction coordination, and exit formalities. Maintain attendance, leave, and other HR reports as required. Coordinate recruitment logistics — interview scheduling, and candidate communication. Support new hire documentation, induction programs, and system access setup. Employee Engagement & Communication Assist in organizing employee engagement activities, events, and celebrations. Support internal HR communication such as announcements, and updates. Skills and Experience: Bachelor's degree in Human Resources, Business Administration, or related field. 1–2 years of experience in HR operations or administration. We can also consider HR Internship as an experience. Strong understanding of HR processes, documentation, and compliance. Previous experience with Vendor Management. Proficient in MS Office (Excel, Word, PowerPoint) and HRIS tools. Experience in a multi-national organization would be a plus Excellent communication and interpersonal skills. Strong attention to detail, organizational, and project management skills. Ability to handle sensitive information with confidentiality. Proactive, approachable, and service-oriented attitude. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach our directly to Digital.ai.
About Digital.ai Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube. Digital.ai Application Security Senior Services Consultants are responsible for planning and implementing multiple, consecutive high-touch customer engagements for large enterprise organizations. Digital.ai strives to provide its customers with a comprehensive, best-in-class services strategy inclusive of consulting, technical implementation, and educational services. The Services Consultant's goal is to partner with internal partners (Sales Engineers, Customer Success Managers, Account Executives and Product Support) to help customers realize business goals. Further, the Services Consultant resources will help customers accelerate their DevSecOps transformation and successful realization of value from Digital.ai software investments. What you will do: All of Digital.ai's consultants work to: Work independently on projects to analyze and solve complex business and workflow issues with solid scalable, technical solutions Collaborate with teammates and partners within Digital.ai to prioritize and complete projects Interact directly with the customer at all levels of their organization to perform high quality services delivering business value Deliver training and facilitate workshops within customer environments and the wider partner eco-system Maintain a healthy relationship with the customer as a trusted advisor Work closely together with Sales and Customer Success Team to expand the customer footprint with Digital.ai solutions Security consultants will work to: Implement Application Shielding on customer applications Review existing customer guard specifications and provide recommendations to strengthen implemented protection Develop white box cryptographic solutions What you will bring: 5+ years of experience managing, developing or deploying IT Software. Experience building, debugging, and deploying mobile and desktop applications in different programming languages with integrated development environments; e.g. Xcode, Android Studio and Visual Studio Experience implementing Mobile or Desktop Application Shielding a plus Hands-on experience using C/C++ and Python Knowledge of modern programming languages like Kotlin, Swift, Go, and/or Rust Interest in low-level application internals like dex, assembly, and binary file formats Exposure to security threats and mitigation (solving CTF challenges counts too) Understanding Version Control (Git, SVN, etc.) Comfortable with different Operating Systems especially those from related to mobile (iOS & Android) and desktop OS including Windows, Mac, Linux A demonstrable ability to coach, influence and collaborate with clients at all organizational levels. Experience delivering professional services a plus Resilience to dynamic, changing environment and willingness to respond quickly to customers and leadership needs A curiosity and a desire to learn continuously Excellent oral and written communication skills (English) Digital.ai?is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach our directly to Digital.ai.
About Digital.ai Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube. About the Role: Digital.ai Services Consultants are responsible for planning and executing multiple, consecutive high-touch customer engagements for large enterprise organizations. Digital.ai strives to provide its customers with a comprehensive, best-in-class services strategy inclusive of consulting, technical implementation, and educational services. The Services Consultant's goal is to partner with internal partners (Sales Engineers, Customer Success Managers, Account Executives and Product Support) to help customers realize business goals. Further, the Services Consultant resources will help customers accelerate their DevOps transformation and successful realization of value from Digital.ai software investments. Responsibilities: Analyze and solve complex business and workflow issues with solid scalable, technical solutions Work independently on large projects; research, outline, and scope in initial stages, organize and execute efforts with other team members, and communicate results to management and the account team Interact directly with the customer at all levels of the organization to understand their requirements; Work with technical engineering teams to evaluate, validate and help implement technology solutions to solve business requirements for both external and internal customers Implement and Setup Digital.ai Products Customize Digital.ai Products to fit special customer needs Provide training and facilitate workshops within customer environments and the wider partner eco-system Work to a high standard with a focus on quality output within other teams on Digital.ai. This could be in the capacity of an advisor or as a virtual team member as the situation requires Maintain a healthy relationship with the customer as a trusted advisor Discover, collect, and report the customer plans for the next one to two years to identify cross-sell and up-sell potential as well as identifying feature gaps in our products to Sales, Product and Management Teams Work closely together with Sales Directors, Account Executives and Sales Engineering Team to expand the customer footprint with our solutions Requirements: 5+ years of experience managing or deploying IT Software. 5+ years of consulting experience delivering professional services Experienced with software development lifecycle, agile, DevOps, analytics, application security, software development tools/technologies, and/or cloud platforms. A proven ability to coach, influence and collaborate with clients at all organizational levels, including executive leadership and relate to them wherever they are on their journey The ability to translate technical challenges in an easy-to-understand language for non-technical people A continuous improvement mindset with the ability to apply DevOps, agile, flow, and lean practices across a variety of methodologies / technologies Resilience to dynamic, changing environment where priorities change rapidly and willingness to respond quickly to customers and leadership needs Relentless curiosity and a desire to learn continuously Excellent collaboration skills and a team player Excellent oral and written communication skills (English) Demonstrated decision making skills and ability to prioritize effectively Ability to be an evangelist for Digital.ai Products and supporting practices Ability to travel (TBD) Technical Consultant Requirements: Experience developing and running scripts in Appium & Selenium Ability to understand and debug Appium / Selenium scripts developed in different programming languages (Python / C# / Java / JavaScript) Comfortable with different IDEs (Eclipse / IntelliJ / Visual Studio / Any other I.e. Atom, etc.) Understanding Application Development from Xcode / Android Studio Ability to develop basic Applications and create Unit Tests a plus Understanding Version Control (Git, SVN, etc.) Ability to build and implement basic CICD flows integrated with Appium / Selenium Comfortable with different Operating Systems especially those from related to mobile (iOS & Android) Desktop OS includes Windows, Mac, Linux Basic understanding of databases (SeeTest platform uses PostgreSQL) Digital.ai?is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach our directly to Digital.ai.
About Digital.ai Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube. Digital.AI are looking for a Security Support Engineer , to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what's really going on under the hood when a modern application is running. Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what's actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they're doing. However the primary thing we are looking for is someone who's able and ready to learn new things. Knowledge of security tpoics or cryptography would be a strong plus but we're essentially looking for the attitude that's needed to learn about computer security. In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed. Responsibilities: Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer's needs. Requirements: Experience with Android development. Experience of iOS is a large plus. Interest and experience in security a plus, especially cryptography experience. Ongoing learning attitude Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in software development or some strongly related area A deep understanding of computer technology, such as how applications are compiled and linked. Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Diplomacy Must be able to work in a globally distributed team, working with a range of modern collaboration tools. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.