About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. About Us Digital.ai a 9-time Leader in Gartner Magic Quadrant for Enterprise Agile Planning, Digital.ai unifies, secures, and generates predictive insights across the software lifecycle for Global 2000 enterprise customers. Our mission is to unlock endless digital possibilities by harmonizing the delivery of software. Our vision is to be THE enterprise platform for AI driven software development. ( https://digital.ai/ ) Position Overview: As an Digital.ai Customer Technical Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in one or more of these roles: software development, technical support, with an ability to demonstrate strong technical aptitudes in one or more platform areas Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Preferred DevOps Specific Skills Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai. Show more Show less

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.AI are looking for a security support engineer, to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what's really going on under the hood when a modern application is running. Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers' developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what's actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they're doing. However the primary thing we are looking for is someone who's able and ready to learn new things. Knowledge of security tpoics or cryptography would be a strong plus but we're essentially looking for the attitude that's needed to learn about computer security. In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed. Responsibilities: Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer's needs. Requirements: Experience with Android development. Experience of iOS is a large plus. Interest and experience in security a plus, especially cryptography experience. Ongoing learning attitude Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in software development or some strongly related area A deep understanding of computer technology, such as how applications are compiled and linked. Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Diplomacy Must be able to work in a globally distributed team, working with a range of modern collaboration tools. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Position Overview: As an Digital.ai Customer Technical Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in one or more of these roles: software development, technical support, with an ability to demonstrate strong technical aptitudes in one or more platform areas Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO (Single Sign on Authentication), LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure, and application servers Good understanding of APIs (application programming interfaces), HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding of working on a UNIX (Linux, Solaris, etc.) and Windows operating systems and familiarity with applicable troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative, and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Preferred DevOps Specific Skills Replicate/setup customer system architecture and integrations in: Azure, AWS, Docker, Hyper-V and/or VirtualBox Diagnose and troubleshoot network connectivity issues stemming from Windows and Linux protocols Implementing microservices and containers e.g., Kubernetes, Docker, OpenShift Building and implementing CI/CD Pipelines, experience working with repos, build automation tools, build orchestration and environment automation is very interesting E.g., Jenkins, GIT, SVN, CVS, Cloud-Formation, Terraform, Chef, Ansible, Puppet, Code Pipeline, & Azure Stack Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Position Overview: As an Digital.ai Customer Technical Support Engineer, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Demonstrated Required Skills and Abilities General: A natural trouble-shooter, autonomous, able to assemble and use different tools, able to manage and prioritize effectively, willing to dig deep to find the answers to tricky problems Strong customer service skills including the ability to work with customers in a manner that is professional, compassionate, and effective Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Good understanding of SaaS and Cloud operations Good understanding of installing applications and upgrading to latest versions on Linux, Mac and Windows servers Good understanding of the security processes, standards & issues involved in multi-tier, multi-tenant web applications for example SSO, LDAP, etc Good understanding of the architectural principals of web-based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers Good understanding of APIs, HTTP requests, Databases and Network infrastructure. Scripting language experience (Python or Perl, etc.) Good understanding on working on a UNIX operating system (Linux, Solaris, etc.) and familiarity with UNIX troubleshooting tools Enjoy working in a fast-paced, dynamic, multicultural, innovative and international environment Ongoing learning attitude, has effective time management skills, shows attention to detail and can communication in English (oral and written) 3+ years working in one or more of these roles: software development, technical support or sales engineering and can clearly demonstrate strong technical aptitudes in one or more platform areas AI Powered Analytics Good understanding of business intelligence, SQL, ETL, data warehousing (using star schema) and other data management concepts and technologies Hands on experience with BI tooling like Tableau, PowerBI is preferred. MicroStrategy experience is a big plus Exposure to data science lifecycle concepts and stages such as model training, scoring. High level understanding of Agile planning, DevOps and/or ITSM processes Experience supporting SaaS applications including supporting topics such as SSO, configuring & debugging connectivity issues, usage tracking, configuring & debugging role-based access rules Knowledge of SQL and experience debugging data transformation processes is desirable Enterprise Agile Planning Good understanding of Windows Internet Information Services (IIS), installation, configuration, and maintenance Knowledge of Microsoft SQL Server, SQL Server Management Studio, basic SQL query skills, create/restore databases using SQL Server tools Good understanding of Agile software development; Experience in an Agile development atmosphere and Scrum master certification is a bonus. Understanding basic project management and designing a project hierarchy Understanding Agile concepts such as Sprints, Sprint Scheduling, Stories, Defects, Backlog, Epics, Tasks, Regression Testing, Acceptance Testing and how it ties together to form a complete Agile project General understanding of Agile concepts of time tracking, Estimates, and budgets Basic understanding of business intelligence report building, debugging, and management General understanding of all available browsers, built-in browser dev tools, HAR file creation and interpretation Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.ai is currently looking for a Technical Support Engineer - Intern, you'll engage with Enterprise-level customers, providing guidance, support and analysis. You'll learn to become a Subject Matter Expert in at least two products within the Digital.ai Value Stream Platform. You will proactively help customers avoid potential issues and be responsible for providing clearly articulated solution to achieve the greatest customer satisfaction. Having a strong background from working within the software development cycle will be a major pre-requisite for this role. If you are a quick thinker and able to deliver a high-quality code, quickly, using the latest frameworks and technologies – you should join us! Requirements: Provide high quality 24/7 technical support of Digital.ai products by helping customers resolve issues, including explaining usage, debugging failures, pinpointing problems, implementing workarounds, increasing performance, improving security, and determining root causes Perform thorough analysis of the issue and provide customer updates within the set SLAs and response time guidelines Maintain availability to customers and other team members during normal working hours and be available to flex your schedule to accommodate trends in ticket volume Practice the 'give and take' model of knowledge and experience exchange by sharing information gained through individual training, on-sites, and other non-typical job-related opportunities with the greater team Work on the basis that screen sharing calls with the customer are the best way to resolve customer issues rather than email Consistently communicate with customers to convey the status of fixes, triage, and questions. You will ensure that customers are kept always informed. Support on-going efforts in defining best practice for Digital.ai product solutions Facilitate and liaise communication across internal teams and update the customers systematically Contribute, maintain, and improve knowledge base articles, SharePoint pages, training materials, and other repositories of information to keep it accurate, pertinent, and valuable Look for ways that the support team can improve our processes, communication, systems, etc., so that we can more provide more help to our customers Must be able to work effectively with a globally distributed team using collaborative tools such as Zendesk, Atlassian, Microsoft Office 365 suite, and Slack Alert management proactively about customer issues that are heading toward escalation or which require special handling Advocate as Voice of the Customer for our Enterprise customers, reporting and acting on observed areas for improvement Report customer use cases, requirements, and enhancement requests Characterise customer-found defects and recommend fixes Protect Customer intellectual property and any personal information that you may encounter during your efforts Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. Digital.AI are looking for a security support engineer, to provide customer support for our application protection products. The role is very highly technical and requires an exceptionally detailed understanding of what’s really going on under the hood when a modern application is running. Our application protection products are used by leading financial institutions, games publishers, media companies etc who trust us to protect their key apps. You will be working closely with our customers’ developers to ensure the protection is applied so that their apps are secure and still work as expected. This is a very different role to the normal assumptions about support; if you want a job that involves constant new challenges, an exceptional number of opportunities to learn about new technologies and a chance to really understand what’s actually going on under the hood in modern applications, this is the role for you. We find some developer experience, and developer experience in a very technical low-level capacity, is necessary in this role; you will be supporting developers and need to understand what they’re doing. However the primary thing we are looking for is someone who’s able and ready to learn new things. Knowledge of security tpoics or cryptography would be a strong plus but we’re essentially looking for the attitude that’s needed to learn about computer security. In the first instance you will be supporting our Android protection products, with an assumption that you branch out into other areas as you get up to speed. Responsibilities: Handle incoming support requests, including liaising internally with engineering, product management and other stakeholders to resolve bugs in the product Work with product and engineering teams to ensure the customer has what they need to use our products to make their applications secure Act as the voice of the customer to our product and engineering teams, to make sure that their priorities are represented in the product and we meet customer’s needs. Requirements: Experience with Android development. Experience of iOS is a large plus. Interest and experience in security a plus, especially cryptography experience. Ongoing learning attitude Bachelor of Science degree in Information Technology, Computer Science or equivalent (preferred) 3+ years working in software development or some strongly related area A deep understanding of computer technology, such as how applications are compiled and linked. Strong problem-solving skills Excellent client-facing skills including the ability to work with customers in a manner that is professional, compassionate, and effective Excellent written and verbal communication skills Ability to synthesize and clearly communicate complex technical issues to technical and non-technical audiences at all levels, both internally and externally Diplomacy Must be able to work in a globally distributed team, working with a range of modern collaboration tools. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.

About Digital.ai At Digital.ai , we are revolutionizing enterprise software delivery. A 9-time leader in the Gartner Magic Quadrant for Enterprise Agile Planning , we enable large-scale organizations to drive digital transformation through AI-powered DevSecOps. Our platform empowers over 50% of the Fortune 100 and market leaders across industries like financial services, retail, technology, manufacturing, and government. By unlocking the power of predictive insights and secure software delivery , we help our clients accelerate their innovation and stay ahead of the digital curve. About the Role Responsible for managing the day-to-day operations as a part of the Cloud Operations Organization. This includes managing production and development/QA systems in multiple remote locations around the world. The ideal candidate would have previously worked in a 24x7 Production environment and be comfortable administering mission-critical systems. This position is also responsible for installs, upgrades and maintenance of customers for Digita.ai Products TeamForge, Agility, AI-Powered Analytics etc. Responsibilities Be available for on-call support and Shifts Shift Timings (IST) - 6:30am - 2:30pm & 2:30pm - 10:30pm, 10.30pm – 6.30am and weekend Work on tasks/tickets on a daily basis to support IT Operations/Hosted Application Responsible for Digital.ai applications support like Installation, Upgrade, Manage Performance Troubleshoot issues related to IT Infrastructure, Hosted Applications, Cloud and have a permanent fix for the issues. Identify recurring tasks which require automation and automate them. POC/Projects Requirements Good Experience/certification in Linux/AWS Experience/Knowledge in ETL, Data warehousing tools. Experience in managing at least one of the Databases: PostgreSQL, MySQL, Microsoft SQL Server Ability to write programs in at least one of: Python, Shell, CloudFormation, Terraform. Knowledge in Windows Operating System Knowledge in File/Block/Object/Cloud storage would be an added advantage. A solid understanding of TCP/IP networking; system and network performance tuning, troubleshooting, and security. Ability to solve problems quickly and completely and document your solutions. Have substantial experience and depth of knowledge in at least one area of system administration, e.g., backups, monitoring, security, networking, performance tuning. Ability to balance multiple competing priorities and still complete tasks on time. Excellent Communication Skills Knowledge in MicroStrategy, snowflake. Digital.ai is firmly committed to merit-based hiring. We maintain compliance with US and International laws. We welcome everyone from all backgrounds, including age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter. FRAUD PREVENTION ALERT: please note that Digital.ai does not use third party recruiters. In our efforts to protect you against possible impersonation please check the email address or are contacted by an unfamiliar/third party requesting please reach out directly to Digital.ai.