1. Position Details
Job Title: Digital Platforms & AI Specialist
Department: Operations & Digital Transformation
Reporting To: Shruti Soni – Operations Head
Experience: 2–4 Years
Location: Chennai
Joining: Immediate / Early November 2026
2. About the Role
TRAX Diagnostics is looking for a skilled and result-oriented Digital Platforms & AI Specialist to strengthen its digital infrastructure, automate operational processes, and improve data-driven decision-making.
The ideal candidate will have hands-on experience in API integrations, database management, dashboard development, Python automation, and Generative AI. The candidate will work closely with the Operations Head, laboratory teams, and technology partners to develop real-time operational dashboards, implement AI-driven automation, and support the digital setup of the Bengaluru processing laboratory.
3. Key Responsibilities
A. Dashboard Development & LIMS Integration
- Integrate CrelioHealth LIMS with analytics platforms using REST APIs and Webhooks.
- Develop and maintain executive dashboards using Power BI, Metabase, Streamlit, or similar technologies.
- Track key operational metrics, including sample volumes, turnaround time (TAT), test milestones, hospital accounts, and sample rejection rates.
- Automate data validation and reconciliation between LIMS records, analyzer logs, and dashboards.
- Develop KPI trackers for critical turnaround times, sample processing, and courier cold-chain monitoring.
B. Generative AI & Process Automation
- Integrate AI models and LLM APIs, such as OpenAI or Anthropic, into operational workflows.
- Automate daily executive reports covering sample volumes, operational bottlenecks, and financial performance indicators.
- Develop natural-language data query tools to help management access operational insights.
- Configure automated alerts through WhatsApp, email, or Slack for SLA breaches, increased sample rejections, and laboratory backlogs.
- Identify opportunities to improve operational efficiency through AI and workflow automation.
C. Laboratory Digital Transformation
- Coordinate with CrelioHealth support to configure the Bengaluru laboratory as a multi-centre processing facility.
- Support the configuration of test menus, reporting templates, and laboratory workflows.
- Coordinate with laboratory instrument vendors to facilitate integration between PCR and Luminex analyzers and the LIMS.
- Maintain digital project trackers for laboratory setup, licensing, equipment validation, and operational readiness.
- Support testing, troubleshooting, and validation of digital systems before operational launch.
D. Data Management & Technical Operations
- Develop and maintain Python scripts for data extraction, transformation, and automated reporting.
- Write and optimize SQL queries for operational reporting and database management.
- Monitor data quality, system reliability, and dashboard accuracy.
- Document API integrations, data workflows, and automation processes.
- Collaborate with operations, laboratory, and management teams to translate business requirements into technical solutions.
4. Required Technical Skills
- Programming: Python and scripting for data automation.
- APIs & Integration: REST APIs, Webhooks, JSON, and data integration.
- Database Management: SQL, PostgreSQL, MySQL, or Supabase.
- Dashboard Development: Power BI, Metabase, Tableau, Streamlit, or similar platforms.
- AI & Automation: OpenAI APIs, Anthropic APIs, prompt engineering, and AI-powered workflow automation.
- Data Engineering: ETL pipelines, data validation, data transformation, and automated reporting.
- System Integration: Understanding of software integrations and data exchange between systems.
5. Preferred Qualifications
- Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field.
- 2–4 years of relevant experience in data engineering, business intelligence, analytics, or technical operations.
- Previous experience in healthcare technology, diagnostic laboratories, or health-tech companies.
- Familiarity with CrelioHealth (LiveHealth) or other Laboratory Information Management Systems (LIMS).
- Experience with AI frameworks such as LangChain or LlamaIndex is an advantage.
- Exposure to laboratory instrument integration and multi-centre laboratory operations is desirable.
6. Key Competencies
- Strong analytical and problem-solving skills.
- Ability to manage multiple technical projects and meet deadlines.
- Clear communication with technical and non-technical stakeholders.
- Attention to detail and commitment to data accuracy.
- Ability to work independently and implement practical solutions.
- Strong ownership of tasks, troubleshooting, and continuous improvement.
7. Key Performance Indicators (KPIs)
Performance will be evaluated based on the following objectives:
- Successful development and deployment of the executive operations dashboard.
- Reliable integration of CrelioHealth LIMS data with reporting systems.
- Accuracy and consistency of operational data across integrated systems.
- Successful implementation of automated executive reports and operational alerts.
- Improvements in reporting efficiency and reduction of manual work.
- Timely completion of digital setup activities for the Bengaluru processing laboratory.
- Successful coordination and testing of laboratory software and instrument integrations.
8. Data Security & Compliance
- Ensure appropriate protection of patient information and confidential business data.
- Follow applicable healthcare data privacy, security, and access-control requirements.
- Implement appropriate authentication, authorization, and audit logging for integrations and AI-powered tools.
- Ensure that AI-generated operational insights are validated against reliable source data before management use.
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Paid sick time
- Paid time off
Work Location: In person
