Digital Marketing & Customer Relations Executive

Job Description: Digital Marketing & Customer Relations Executive

• Company: Pet India Industries
• Location: Ayapakkam, Chennai, Tamil Nadu
• Experience: 1–5 Years
• Employment Type: Full-time
• Joining: Immediate joiners preferred

About the Role

Pet India Industries is looking for a proactive and customer-oriented professional to manage customer enquiries, build strong business relationships, support lead generation and coordinate digital marketing activities. The ideal candidate should be confident in communicating with customers, managing follow-ups and contributing to business growth.

Key Responsibilities

• Handle customer enquiries through calls, WhatsApp, email and other communication channels.
• Follow up with prospective and existing customers to develop business opportunities.
• Build and maintain strong customer relationships.
• Understand customer requirements and coordinate with internal teams for quotations, orders and other requirements.
• Generate and manage leads through online platforms and other marketing channels.
• Support digital marketing activities, including social media management, content coordination and online promotions.
• Maintain accurate records of enquiries, customer interactions and follow-ups.
• Coordinate with internal teams to ensure timely responses and smooth customer communication.
• Assist with day-to-day coordination and administrative tasks related to customer requirements, marketing and business activities.

Requirements

• 1–5 years of relevant experience in customer relations, business development, sales coordination or digital marketing.
• Strong verbal and written communication skills in English and Tamil.
• Good interpersonal skills and the ability to communicate confidently with customers.
• Strong follow-up, coordination and relationship-building skills.
• A proactive attitude, willingness to learn and ability to take ownership of responsibilities.
• Basic knowledge of digital marketing and social media platforms.
• MBA in Marketing, Business Administration or a related field is preferred.

What We Offer

• An opportunity to work in a growing B2B manufacturing business.
• Practical exposure to customer relationship management, business development and digital marketing.
• Opportunities to learn about industrial products and contribute directly to business growth.

How to Apply

Interested candidates can share their resume at petindiaindustries@gmail.com or send a direct message.

Location: Ayapakkam, Chennai.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person