DevOps Engineer – IAM

We are looking for a skilled Level 2 DevOps Engineer – IAM to provide operational and technical support for Identity and Access Management (IAM/IDM) platforms and infrastructure. The role involves managing IAM deployments, integrations, automation, monitoring, troubleshooting, and production support across multiple environments.

The ideal candidate should have hands-on experience with IAM tools, cloud platforms, CI/CD pipelines, scripting, and identity lifecycle management.

Key Responsibilities

• Provide L2 operational and technical support for IAM/IDM platforms and related infrastructure.
  
• Monitor IAM applications, servers, connectors, APIs, and scheduled jobs.
  
• Support application deployments across DEV, UAT, and PROD environments.
  
• Troubleshoot IAM provisioning, reconciliation, authentication, and integration-related issues.
  
• Support integrations involving Active Directory, LDAP, REST APIs, databases, SAML, and SCIM.
  
• Monitor and troubleshoot user provisioning and de-provisioning processes.
  
• Provide hands-on support for cloud environments such as AWS, Azure, or GCP.
  
• Support Continuous Integration (CI) and Continuous Deployment (CD) pipelines.
  
• Automate routine IAM operations using Shell, PowerShell, or Python scripting.
  
• Perform SQL-based data analysis, validation, troubleshooting, and reporting.
  
• Investigate production incidents, perform Root Cause Analysis (RCA), and implement resolutions.
  
• Support IAM application upgrades, patches, certificates, and configuration changes.
  
• Collaborate with IAM, Security, Infrastructure, Application, and Development teams.
  
• Maintain Standard Operating Procedures (SOPs), technical documentation, and operational runbooks.
  
• Support IAM audits, access reviews, and security compliance requirements.

Required Skills & Experience

• 2–5 years of experience in DevOps, IAM/IDM, Infrastructure, or Application Support.
  
• Good understanding of IAM/IDM concepts and identity lifecycle management.
  
• Hands-on experience with IAM tools such as Saviynt, AuthArc, Okta, SailPoint, or IBM Verify.
  
• Experience with Active Directory (AD) and LDAP.
  
• Good knowledge of Linux/Windows operating systems.
  
• Hands-on experience with Shell, PowerShell, or Python scripting.
  
• Experience with Git and Jenkins or other CI/CD tools.
  
• Knowledge of REST APIs, databases, and application integrations.
  
• Hands-on experience with SQL for data validation and troubleshooting.
  
• Good understanding of cloud platforms – AWS, Azure, or GCP.
  
• Strong troubleshooting, incident management, and production support skills.

Good to Have

• Experience with AuthArc, Oracle Identity Manager (OIM), SailPoint, Saviynt, Okta, or Microsoft Entra ID.
  
• Knowledge of Docker and Kubernetes.
  
• Exposure to Terraform and Ansible.
  
• Experience with SAML, OAuth, OIDC, and SCIM protocols.
  
• Knowledge of monitoring and logging tools such as Splunk, Grafana, Prometheus, or ELK.
  
• ITIL certification or knowledge of ITIL-based service management practices.