Desktop EUC L1

• Provide onsite and desk side support services to End Users and Special Devices.
• Troubleshoot PC related problems at the direction of client level or SPOC.
• Complete Service Events and requests within SLA in pressurized environment.
• Build, configure and troubleshoot Install “Gold”/Or instructed image on Customer PC and laptop applications and hardware components.
• Ensure Service Events are updated on a daily basis.
• Support meeting room environment and video conferencing.
• Support printers, scanners, and other peripherals.
• Support mobile devices, such as iPads, iPhones and Android devices.
• End User Data backup and restoration when required in the course of a Service Event.
  

Technical Skills & Experience Required

• Must have experience of using a call logging system.
• Must have good working knowledge of Windows 7/10 and related Office applications.
• Support experience of MACs would be beneficial.
• Knowledge of mobile devices, in particular Androids and iPhones.
• Working knowledge of current and legacy hardware platforms. Experience with building, configuring, replacing and troubleshooting PC and laptop hardware components.
• Familiarity with Microsoft PATCH MANAGEMENT.
• Ability to replace defective parts, as identified by client.
  

Language Skills

• To Customer – Fluency in local language as per the geographical and cultural requirement
• English speaking to good standard