About Company We are a Silicon Valley based company focused on case acquisition for lawyers. Specifically, we focus on mass tort case acquisition, leveraging AI to improve case acquisition. We have a team of senior product, marketing, and engineering leaders from Silicon Valley, India, and Romania with proven experience in launching successful products. We provide a fast-paced environment, work on many exciting problem areas, opportunities to learn and grow, and excellent pay based on performance. Roles and Responsibilities Performance-oriented candidates with a minimum of 2 years of work experience in a US/Canada sales/cross-selling/lead generation process in an International BPO Responsible for effectively handling customer queries and providing exceptional customer service Maintaining consistent productivity and consistently achieving assigned sales targets Ability to handle clients professionally during all interactions Meet call quality requirements according to call monitoring guidelines Effective presenter, negotiator, collaborator, and deal closer Creating and monitoring sales pipeline and achieving assigned goals and targets Motivation for sales, sales planning, implementation, and rapport building Establish, develop, and maintain positive business and customer relationships. Requirements for this Position At least 2 years of US/Canada Sales/Lead Generation (Voice) experience Excellent people and interpersonal skills Working experience in a call center handling outbound sales operations Both graduates and undergraduates can apply Tech-savvy with a good understanding of/ability to learn new technologies Find creative solutions to effectively address customer concerns Probing skills, as relevant to the issue and level of the caller Find opportunities and suggest process improvements Ability to empathize and work with customers in real-time to resolve issues. PERKS & BENEFITS: Salary Range: Rs upto 50,000 per month (for deserving candidates) Monthly Incentive 5 days a week (US shifts) Saturday & Sunday fixed off Free Cab Facilities for pick-up and drop Free Meals & Refreshments.
Position Title: Communications Trainer Department: Training and Development Location: Noida Working time : 7pm - 4am (5 Days working) Employment Type: Full-Time About Us: DemandX is a vertically integrated case acquisition solution for law firms. We combine marketing, technology and intake to generate cases at scale Job Summary: The Voice and Accent Trainer will be responsible for enhancing the communication skills of contact center agents, focusing on voice modulation, accent neutralization, pronunciation, and overall language proficiency. The trainer will develop and deliver training programs that improve the agents' ability to interact effectively and professionally with customers from diverse backgrounds. Key Responsibilities: Training Delivery: Conduct communication training sessions for new hires and existing employees. Develop and implement customized training programs to meet the specific needs of the contact center. Use various training methods, including classroom sessions, workshops, and one-on-one coaching. Curriculum Development: Design and update training materials, including manuals, presentations, and exercises. Create assessments to measure the effectiveness of training programs and identify areas for improvement. Assessment and Feedback: Evaluate trainees’ progress through regular assessments, recordings, and live call monitoring. Provide constructive feedback and guidance to help agents improve their communication skills. Continuous Improvement: Stay updated with the latest trends and best practices in voice and accent training. Continuously review and enhance training programs to ensure they remain relevant and effective. Collaboration: Work closely with team leaders and quality assurance to identify training needs and performance gaps. Collaborate with the HR department to integrate voice and accent training into the overall training strategy. Reporting: Maintain training records and prepare reports on training activities, progress, and outcomes. Monitor the impact of training programs on agent performance and customer satisfaction. Qualifications: Education: Bachelor's degree Experience: At least 3 years of proven experience as a communications / voice and accent trainer. Experience in an international BPO is preferred. Must have supported US customers Skills: Excellent command of English, including grammar, pronunciation, and fluency. Strong understanding of different accents and the ability to teach accent neutralization. Effective training and presentation skills. Strong interpersonal and communication skills. Ability to motivate and inspire trainees. Technical Proficiency: Familiarity with training tools and software, including e-learning platforms, is a plus. Personal Attributes: Ability to understand trainees' challenges and provide supportive guidance. Ability to adjust training methods based on the needs of different learners. Keen ear for nuances in speech and the ability to correct them effectively. Enthusiasm for helping others improve their skills and achieve their potential.