Role: Delivery Head
Experience: 12+ Years
Location: Chennai, Perungudi – WFO (Mon-Fri)
About Us
At Xerago, we’re a 20-year-old Marketing & Technology company blending data, creativity, and AI to drive a measurable impact for global brands. We partner with leading enterprises to deliver digital transformation, customer experience, data, cloud, CMS, and engineering solutions. We are looking for a Delivery Manager who can lead cross-functional teams, drive delivery excellence, and ensure successful execution of strategic client engagements.
What You'll Do Here
- Own end-to-end delivery across multiple accounts, projects, and programs, ensuring successful execution of strategic technology and digital transformation initiatives.
- Act as the delivery leader responsible for delivery governance, operational excellence, customer satisfaction, and business outcomes across all delivery teams.
- Lead project and program delivery through effective planning, execution, monitoring, risk management, and stakeholder engagement.
- Manage and mentor Delivery Managers, Project Managers, Scrum Masters, Technical Leads, Architects, and cross-functional delivery teams.
- Drive on-time, high-quality delivery while ensuring adherence to scope, budget, quality standards, and client expectations.
- Oversee resource planning, workforce management, capacity forecasting, utilization, and talent allocation across delivery portfolios.
- Establish and monitor delivery of KPIs, project health metrics, customer satisfaction scores, utilization, productivity, and operational metrics.
- Conduct executive governance reviews, steering committee meetings, delivery reviews, and client status reporting.
- Manage delivery risks, dependencies, escalations, and critical issues while driving timely resolution and stakeholder alignment.
- Build strong relationships with client leadership teams and serve as the primary escalation point for delivery-related matters.
- Drive continuous improvement initiatives, delivery best practices, process standardization, and operational efficiencies across engagements.
- Collaborate with sales, pre-sales, and account management teams to support growth initiatives, solution discussions, renewals, and account expansion opportunities.
- Ensure successful execution of Agile, Scrum, Waterfall, and hybrid delivery methodologies across teams.
- Foster a high-performance culture focused on accountability, collaboration, innovation, and customer success.
- Drive delivery excellence while balancing customer satisfaction, team engagement, profitability, and business growth.
Who We'd Love to Work With
- 12+ years of overall IT industry experience, with at least 5+ years of Delivery Leadership / Delivery Management roles.
- Proven experience managing large-scale delivery organizations with 100+ resources across multiple teams and projects.
- Strong experience leading Delivery Managers, Project Managers, Scrum Masters, Architects, and Engineering teams.
- Demonstrated success in managing multiple concurrent projects, programs, and client engagements.
- Expertise in delivery governance, project portfolio management, resource management, budgeting, forecasting, and operational excellence.
- Experience working with Digital Transformation, CMS, Data & Analytics, Cloud, Martech, Engineering, AI, or Enterprise Technology programs.
- Strong stakeholder management skills with experience engaging CXOs, business leaders, and senior client stakeholders.
- Proven ability to manage escalations, drive delivery recovery plans, and maintain customer confidence during critical situations.
- Experience in capacity planning, utilization management, workforce optimization, and delivery forecasting.
- Strong understanding of Agile, Scrum, Waterfall, and hybrid delivery frameworks.
- Experience owning delivery metrics, customer satisfaction, delivery quality, and operational performance.
- Excellent leadership, communication, presentation, negotiation, and people management skills.
- Strong analytical and problem-solving capabilities with a focus on business outcomes and continuous improvement.
Work Location: In person
