Strong communication, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Strong time management and organizational skills Adaptability and flexibility Comfortable working in fast-paced environments Troubleshooting skills, either basic or advanced, depending on the role and industry Computer literacy Phone skills, including familiarity with complex or multi-line phone systems In-depth knowledge of a company’s products and/or services Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area Ability to speak multiple languages, especially those common among callers Job Types: Full-time, Permanent Pay: ₹9,471.70 - ₹19,655.64 per month Benefits: Health insurance Provident Fund Work from home Work Location: In person