Mode of training: Online Timing: US Shift (7 pm - 4 am IST) We are seeking a skilled professional with hands-on experience as a Business Analyst, Data Engineer or Developer , who is also passionate about delivering technical training. Preference will be given to candidates with experience in SAP, Salesforce, ServiceNow or Oracle Fusion , as they will be expected to integrate those platforms into training programs when required. Must-Have Skills / Responsibilities: Proven experience as a Business Analyst , Data Engineer , or Software Developer . Solid understanding of SAP , Salesforce, ServiceNow , or Oracle Fusion systems is highly preferred to support platform-specific training needs. Experience working in both Waterfall and Agile environments. Strong grasp of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) . Strong background in leading virtual and classroom training sessions. Expertise in designing and developing technical training content including labs, assessments, presentations, and user documentation. Ability to assess and conceptualize training scenarios, curriculum frameworks, and learning paths based on the target audience and technology stack. Strong SQL skills with the ability to write and optimize queries for Oracle or SQL Server or NoSQL . Ability to translate complex concepts into learner-friendly modules. Excellent presentation delivery, facilitation, and question-handling skills. Nice-to-Have Skills: Domain knowledge in Healthcare , Banking , or Retail .
One of our clients is setting up a dedicated BPO process in India to support sales and customer engagement operations. To lead this initiative, client is seeking an experienced Division Head / Director. The candidate should be from TriCity (Chandigarh, Mohali, Panchkula) region and should hold experience of working in large BPOs like Concentrix, eClerx, TelePerformance, Airtel, etc. especially in UK-process. Role Overview: The Division Head / Director will be responsible for building, leading, and scaling their India-based BPO operations. This is a senior leadership role with end-to-end accountability across process setup, people management, service, compliance, and technology enablement. The ideal candidate will have 15+ years of BPO industry experience, with a strong track record of managing UK-based clients and processes. This role requires a visionary leader with both strategic oversight and hands-on execution capabilities to ensure a smooth kickstart and sustainable growth of the India operations. Key Responsibilities: 1. Process Setup & Strategy: Define and implement the operating model for clients India BPO division, aligned with UK business requirements. Lead the setup of infrastructure, tools, technology platforms, and workflows to ensure seamless operations. Establish governance frameworks, SOPs, SLAs, and KPIs for UK processes. 2. Client Engagement & Delivery: Act as the primary leadership interface for clients UK headquarters and clients. Ensure consistent, high-quality delivery of inbound, outbound, and chat support services. Monitor and continuously improve service levels, customer satisfaction (CSAT), and first-call resolution (FCR). 3. People Leadership & Talent Management: Build and scale the India team, starting from an initial 5-member setup to larger headcount as business grows. Recruit, train, and mentor team members to align with client’s standards of excellence. Foster a culture of accountability, performance, and British English communication fluency. 4. Operations & Compliance: Oversee day-to-day operations across shifts (including UK business hours and extended evening support). Ensure compliance with UK data protection regulations, including GDPR standards. Manage risks, escalations, and ensure business continuity planning (BCP/DR). 5. Growth & Transformation: Identify opportunities for process automation, efficiency, and digital enablement. Scale operations based on business demand and evolving UK market requirements. Provide regular business reporting, financial forecasting, and operational insights to their leadership team. Required Qualifications & Experience 15+ years of experience in the BPO/Call Centre industry, with significant exposure to UK-based client processes. Proven leadership experience at a Division Head, Director, or Senior Delivery Leader level. Strong expertise in setting up new processes from scratch – including people, tools, and governance. Demonstrated ability to manage end-to-end P&L responsibility and drive operational excellence. In-depth knowledge of UK customer expectations, compliance frameworks, and cultural nuances. Experience in sales operations and customer engagement processes is highly desirable. Strong stakeholder management, communication, and problem-solving skills. Key Competencies Strategic vision with execution focus Strong leadership & team-building capabilities Excellent communication in British English Results-driven and client-focused mindset Ability to scale and transform operations in a fast-growing environment Work Location & Shifts Location: India (with flexibility to travel to UK HQ when required) Shifts: 9:00 AM – 6:00 PM BST Role & responsibilities
Mode of training: Online Timing: 7 pm - 4 am IST This is a great opportunity to Work from Home to provide training on any of the following technologies: SAP, Salesforce, ServiceNow or Oracle Fusion. The right candidate needs to have at least 10 yrs of experience supporting these platforms in a Developer or Data Engineer role. As part of the selection process, candidates will be required to give a demo session and share some work samples. Preference will be given to candidates with experience in SAP, Salesforce, ServiceNow or Oracle Fusion. Must-Have Skills / Responsibilities: Proven experience as a Data Engineer or Developer . Solid understanding of SAP , Salesforce, ServiceNow , or Oracle Fusion systems is highly preferred to support platform-specific training needs. Experience working in both Waterfall and Agile environments. Strong grasp of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) . Strong background in leading virtual and classroom training sessions. Expertise in designing and developing technical training content including labs, assessments, presentations, and user documentation. Ability to assess and conceptualize training scenarios, curriculum frameworks, and learning paths based on the target audience and technology stack. Strong SQL skills with the ability to write and optimize queries for Oracle or SQL Server or NoSQL . Ability to translate complex concepts into learner-friendly modules. Excellent presentation delivery, facilitation, and question-handling skills. Nice-to-Have Skills: Domain knowledge in Healthcare , Banking , or Retail . Contract length: 6 months (Subject to extension)