Data Entry Operator/Computer Operator

Key ResponsibilitiesTelecalling Duties

• Outbound & Inbound Calls: Make calls to potential or existing clients to promote services, follow up on leads, share product details, or handle service inquiries.
• Lead Generation & Qualification: Screen callers, identify customer needs, and pitch company products or services effectively.
• Customer Support & Follow-ups: Resolve basic customer complaints, answer queries politely, and schedule follow-up calls or callbacks as required.
• Call Logging: Record call outcomes, customer remarks, and commitment/follow-up dates (such as Promise-to-Pay or lead status) immediately after each interaction.

Data Entry & Administrative Duties

• Database Management: Accurately enter, update, and maintain customer profiles, contact details, and interaction logs in company CRM systems or Excel sheets.
• Data Verification: Check records for accuracy, remove duplicates, and fix data entry discrepancies.
• Documentation & Filing: Handle digital/physical filing, prepare routine reports, and assist the team with general back-office or clerical tasks.
• Cross-Department Coordination: Share verified lead sheets and call summaries with sales, operations, or management teams.

Required Skills & Qualifications

• Education: Minimum 12th Pass (Higher Secondary) or equivalent.
• Technical Skills:
• Proficiency in basic computer operations, email handling, and typing.
• Working knowledge of MS Excel (data entry, basic sorting, filters) and MS Word.
• Familiarity with CRM software or internal database tools is a plus.
• Communication Skills:
• Clear verbal communication skills in local languages / English/Hindi as required by the region.
• Polite, patient, and professional phone etiquette.
• Attributes: High attention to detail, good typing accuracy, organizational skills, and the ability to multitask between talking on the phone and updating computer records.

Work Environment & Terms

• Work Arrangement: Work from Office (typically Monday to Saturday).
• Experience: Open to candidates with 1–3 years of experience in telecalling or data entry.
• Performance/Targets: May include daily call targets or data-update quotas.

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person