Data Analytics Engineer

Data and analytics platforms Engineer - Data Tribe

Scope

Power BI, Snowflake, Tableau, Platform Access, Licences & Stability

Support the client's data and analytics platforms, with Power BI and Tableau at the core. Resolve L2 incidents and escalate to L3 when needed.

Process

• End-to-end incident management, from L1.5 escalation to closure.
• Fix L2 production break-fix issues. Escalate to L3 with findings.
• Analyse application stability and tune performance.
• Manage user access to data platforms.
• Track software licences and expiry dates.
• Work with admin teams on user, space and server patch queries.
• Join RCA and Defect Elimination Plan (DEP) reviews.
• Keep ServiceNow tickets current, with clear resolution and closure notes.
• Update SOPs and knowledge-base articles.
• Work with Database, Hosting, IDAM and Network on cross-tower issues.

Technology / Tool

Cloud Platforms: AWS (primary)

Ingestion Tools : Fivetran, AWS Glue

Orchestration : Airflow

Data Warehousing : Snowflake

Security : DV Engine(Inbuilt)

Data Transformation : DBT

BI Platforms : Power BI, Tableau

MDM : Informatica MDM

Monitoring : Datadog, Cloud-native monitoring/alerting tools (e.g., AWS CloudWatch)

CI/CD & Infra : Terraform, Github

Incident Management : Service Now

User Stories Management : Jira

Data Warehousing : Google Big Query,Databricks

AI MCP Good to have

Technologies

• Business intelligence and analytics platforms
• SQL and relational databases
• Application stability and performance tuning
• User access, space and licence management
• Data pipelines and ETL
• Python scripting

Experience

• 12 Years of L2 data platform support experience 
• 24x7 support environment
• Tableau or Power BI administration: access, data sources and refresh failures
• Production break-fix and escalation
• Licence and access management
• Working SQL knowledge
• ITSM incident, problem and change processes
• Clear written and spoken English

Certifications

• Microsoft PL-300 (Power BI Data Analyst)
• Tableau Desktop or Server certification
• Snowflake SnowPro Core*
• DBT and Fivetran certification*
• Snowflake SnowPro Advanced: Administrator