0 - 31 years

0 Lacs

Naraina, Delhi-NCR

Posted:4 months ago| Platform: Apna logo

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Skills Required

support efficiency service training analyze metrics reports resolve management strategies

Work Mode

Remote

Job Type

Full Time

Job Description

· Manage and monitor call center operations to ensure efficiency and high-quality service. · Coordinate schedules, assignments, and workload distribution for call center staff. · Provide training and support to new and existing team members. · Analyze call metrics and prepare reports to identify trends and areas for improvement. · Address customer inquiries and resolve issues promptly. · Collaborate with management to implement strategies for enhancing customer experience.

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