Customer Support Executive for Tally

Job Description

Before applying to this role, please know that this is not an accountant role. This is a customer support role for Tally. Candidates with accounts knowledge or a background in Tally who have a knack for talking to customers, we would like to hear from you !! IMMEDIATE JOINERS ONLY !! Job Description: 1. Provide exceptional customer support and assistance to users of our Tally software, resolving issues and answering queries promptly and effectively. 2. Utilise your deep knowledge of Tally to guide customers through software functionalities, troubleshoot technical problems, and ensure smooth software operations. 3. Demonstrate excellent communication skills in order to explain complex accounting concepts and software features to users with varying levels of expertise. 4. Collaborate with cross-functional teams to identify and escalate software bugs, suggesting improvements and enhancements to our development team for a seamless user experience. 5. Stay up-to-date with the latest software updates, new features, and industry best practices to provide accurate and up-to-date information to our customers. 6. Leverage your problem-solving abilities to identify and address customer pain points, working closely with them to find suitable solutions and improve their overall experience. 7. Assist in training and onboarding new customers, ensuring they are equipped with the necessary knowledge and skills to effectively use our Tally software. Requisite: candidates with only 0–2 years of experience must apply Graduate (BCom. Preferred). Candidates who have pursued courses in Advanced Tally or Tally Prime would be a great fit. Good Communication, Presentation & Interpersonal Skills Proficient in using Microsoft Office. Passion for the SaaS industry and its best practices Strong desire to learn, along with professional drive. Job Location: Santacruz East, Vakola, Mumbai Working Days : Monday to Friday; 10:00 to 6:00 p.m.; Saturday 10:30 a.m. to 1:30 p.m. Compensation: Rs. 15,000 per month up upto Rs. 25,000 per month (we are open to expanding the salary bracket depending on experience and last drawn salary). About SAW India: Software@Work India P. Ltd. has been an established software solution provider for the past 30+ years. Indian SMEs are on the verge of high rates of tech adaptation due to the availability of affordable SaaS and business software. We are looking to induct young leaders who can run businesses like independent entrepreneurs and offer value to customers. We have always focused on providing off-the-shelf software solutions that are designed specifically for small-to-medium enterprises (SMEs) and distributed enterprise markets. Since its inception, Software@Work has focused on solutions tailored specifically to the mid-market, solving the business software needs and challenges of our clients. Job Type: Full-time Pay: ₹180,000.00 - ₹350,000.00 per year Benefits: Health insurance Paid sick time Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): Are you an immediate joiner ? Are you okay with the salary offerings? Are you aware that this is not an accounting job role and it is rather a customer support role? And are you comfortable receiving calls from customers? Work Location: In person