Customer Service

Job Description

Customer Service Representative(Us Process) Job Name: Customer Service Representative (Us Process) Job Role: CSR Industry:CRM/BPO/KPO Job Location:Udaipur/Jaipur (Rajasthan)Shifts:Day- Night ShiftProcess:Voice - Non-Voice Process Experience:Fresher- 8 year Salary:Best in the Industry Education:Any Graduate Job Summary: Handle queries and complaints of the Amazon related to products. Transaction handling Services, Problem Solving Efficiency.Should have good command over Grammar and Fluency in English.Good knowledge of computers. Ability to write/type messages to ensure a professional tone. About The Role :: A “Customer Service Representative” must have Excellent verbal, written and listening skills. Should have good command over Grammar and Fluency in English.Should not have any MTI while conversing details of several functions to provide quality service.Good knowledge of computers.Ability to write/type messages to ensure a professional tone. Handle queries and complaints of the Amazon related to products. Transaction handling Services, Problem Solving Efficiency.Numerical Ability, High level of accuracy.Energetic, friendly and approachable individuals that understand the impact of great customer service.Responsible to deliver high quality and productivity results that meet the identified targets.Strong ability to multitask and take fast decisions independently. Maintains composure and patience with customers.identifying and establishing a new business. organizing sales visits. liaising with existing clients. preparing tenders, proposals, and quotations. providing pre-sales and post-sales support. negotiating contracts, terms and conditions. reviewing cost and sales performance. writing reports and sales literature. providing product education and advice. attending trade exhibitions, conferences, and meetings. ensuring that sales targets are met. Attracts potential customers by answering product and service questions; suggesting information about other products and services.