Customer Service Back Office_International BPO

Job Description

Dear Aspirants, Launch your career with a prestigious multinational BPO company. Illuminate lives and embark on a rewarding career with our award-winning multinational company. As a Customer Service Representative based onsite in Ahmedabad and Jaipur, you will play a vital role in adding a human touch to our business. International Chat - Service Process - 100% Non Voice) WFO/WFH-Hybrid Work From Office for 6 months at the Ahmedabad site. After this period, the company will evaluate if the candidate can work independently without supervision before allowing them to work from home. Note: The hybrid setup is available only for candidates hired in December 2024. Starting CTC: INR 23,200 per month Maximum CTC: INR 32,000 per month Housing benefit: INR 6,000 per month while working on-site. This benefit will not be provided once the candidate transitions to remote work. Profile: International Customer Operation - Chat/Voice Process - (Depends upon interview) Role & responsibilities As an Online Chat Executive, you will be responsible for providing exceptional customer service through live chat support. Your main role is to resolve customer queries and issues efficiently while maintaining a high level of customer satisfaction. Provide real-time assistance to customers via chat, addressing their inquiries and concerns promptly and accurately. Resolve customer issues and complaints effectively while ensuring a positive customer experience. Preferred candidate profile Excellent written communication skills in English. Qualification- Any Graduate/12th pass/10+3 Years Diploma Willingness to work in rotational shifts, including night shifts and weekends. Perks and benefits 5 days working with rotational week off. Competitive salary with performance-based incentives. Health insurance, Medi-claim Insurance, Personal Accident insurance, provident fund, Gratuity and other benefits. Free Cab facility for night shifts. Overtime and night shift allowances (subject to business requirements). Subsidized Meals Opportunity to work in a fast-paced, dynamic environment. Professional development and growth opportunities. Maternity Leaves/Paternity Leaves benefits Jaipur (Rajasthan) Role: Customer Service Representative (Chat/Email/Voice) Responsibilities: Assist international customers, resolve issues, and maintain strong customer relations. Qualifications: 12th pass and above, good communication skills, computer knowledge. Shifts: 24/7 availability Salary: 26,000 to 38,000 CTC Perks: 14 days hotel accommodation for outstation candidates, extra incentives. Reach out for more information; HR Masoom Das - 9101384930