Job
Description
You Lead the Way. We ve Got Your Back At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. Join Team Amex and lets lead the way together. Job Description: The position is responsible for providing quality and timely completion of requests related merchant fund release. It also includes complete research and reconciliation of merchant accounts. This role includes managing inbound as well as outbound calls with an 80/20 calling ratio. Requires the handling of requests by partnering with internal teams as well as client managers Provide service & support to Merchants, Processors, MS TSC, Banking, SRG/KOAT, Contract Review, Submissions, ESSU, CMS, Acquisition, Network Development, Risk Management, and Welcome Acceptance Review, analyze, and process merchant requests from the simple to the complex Review, understand, and apply information from business and legal documents, i. e. , Articles of Inc. , Business license, Guarantee Agreements, IRS documents, AMEX Terms and Conditions, Policies and procedures and PAD Agreements in order to fulfill critical maintenance requests. Ensure timely execution of cases and following strict deadlines for enhanced merchant experience Strong analytical and collaboration skills Excellent written and verbal communication skills Demonstrates ability to be self-directed with excellent follow through Customer focused with a high level of urgency; role model for delivering Extraordinary Customer Care Able to interact professionally with all levels of clients Ability to manage multiple tasks simultaneously Working knowledge of MS Office products, i. e. Excel, Word, PowerPoint etc. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law. Minimum Qualifications: Graduates Excellent verbal and written communication skills Ability to evaluate Merchant information High result orientation Ability to take independent decision & meet stringent deadlines Demonstrated dependability Benefits include: Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities
