Customer Retention Executive

What You’ll Do

• Call customers who abandoned their carts and help them complete their purchase
• Follow up on undelivered (NDR) orders, confirm address and availability, and coordinate re-delivery
• Reduce Return-to-Origin (RTO) cases by confirming COD orders before dispatch
• Handle customer queries and objections politely and convert hesitant buyers
• Update call outcomes accurately in our CRM/dialer system
• Meet daily targets for calls, conversions, and successful deliveries

What We’re Looking For

• 2-3 years of experience in telecalling, customer support, or sales (freshers welcome)
• Clear communication in Hindi and [English / regional language]
• Confident, patient, and comfortable with target-based work
• Basic computer skills
• Minimum qualification: 12th pass / Graduate preferred

What You’ll Get

• Fixed salary plus attractive monthly incentives on conversions
• Training on product, calling scripts, and sales techniques
• Growth path to Team Lead within [6–12] months for top performers
• Friendly, fast-paced work environment

Pay: ₹10,000.00 - ₹33,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Paid sick time
• Provident Fund

Work Location: In person