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Customer Retention Executive

0 years

0 Lacs

HSR Layout, Bengaluru, Karnataka

Posted:3 days ago| Platform: Indeed logo

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Skills Required

retention chat communication connect strategies layout planning

Work Mode

On-site

Job Type

Full Time

Job Description

Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organization by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and Chat communication with customers. What will you be doing Connect with the customers who raise requests to unsubscribe Understand customers journey & gather information about issues faced during the tenure Retain customers by resolving their issues & providing suitable offers Arrange return pick-up & refunds for customers that could not be retained and close loop Develop new retention strategies based on customers feedback & journey Maintain up-to-date knowledge of the companys current promotions & processes necessary to meet or exceed Retention goals Job Type: Full-time Pay: ₹250,000.00 - ₹400,000.00 per year Ability to commute/relocate: HSR Layout, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Required) Language: English (Required) Work Location: In person

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