Customer Relationship Management Manager

Company Description Sahyadri Motors Pvt Ltd is an established automotive dealership and service provider based in Pune, known for delivering reliable sales and after-sales support to a wide customer base. The company focuses on building long-term relationships with customers through consistent service quality and transparent processes. Team members work in a dynamic, customer-centric environment that emphasizes collaboration, performance, and continuous improvement. Professionals joining Sahyadri Motors gain exposure to modern dealership operations, customer experience management, and structured growth opportunities.

Role Description The Customer Relationship Management (CRM) Manager is a full-time, on-site role based in (Swargate) Pune, responsible for overseeing customer data, interactions, and engagement strategies to improve satisfaction and retention. On a day-to-day basis, the CRM Manager will manage the CRM system, ensure data accuracy, and track customer touchpoints across service operations. The role includes designing and monitoring customer issues, coordinating targeted parameters, and working closely with front office team to optimize follow-ups and appointment conversion. The CRM Manager will analyze customer trends and feedback, prepare performance reports, and recommend improvements to processes and communication. This position also involves collaborating with cross-functional teams to standardize customer communication, resolve escalated issues, and support training on CRM best practices.

Qualifications

• Candidates should possess strong Analytical Skills to interpret customer data, identify trends, and generate actionable insights.
• Candidates should possess effective Communication skills to manage customer interactions and collaborate with internal teams.
• Candidates should possess Sales-related skills to support lead management, follow-up strategies, and customer retention initiatives.
• Candidates should possess Market Segmentation skills to define target groups and tailor campaigns for different customer profiles.
• Candidates should possess Project Management skills to plan, execute, and monitor CRM initiatives and improvement projects.
• Experience with CRM software platforms (e.g., dealership management or customer engagement systems) and proficiency in MS Office tools.
• Strong customer-service orientation, attention to detail, and ability to work in a fast-paced, target-driven environment.
• Bachelor’s degree in Business Administration, Marketing, or a related field; experience in the automotive or retail sector is an advantage.

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person