Customer Operations Associate

Role & responsibilities

• Drive product quality and improve customer satisfaction metrics.
• Utilize NPS feedback to resolve issues and enhance service delivery.
• Provide operational analysis, reporting, and KPI tracking.
• Support system improvements, testing, training, and business process enhancements.
• Monitor system integrations and ensure data accuracy.
• Support and troubleshoot

  Salesforce Field Service Lightning (FSL)

  for field teams.
• Configure and maintain Salesforce automation (Flows, Workflows, Approval Processes, Process Builder).
• Design, build, and maintain reports and dashboards for business stakeholders.
• Perform data validation and ensure reporting accuracy.
• Collaborate with business users, IT teams, and leadership on enhancements and issue resolution.
• Provide technical support to operations, logistics, and field service teams.

• Must have experience handling US Voice Process/US customers with excellent verbal and written communication skills.

Preferred candidate profile

• Bachelors degree in finance, Accounting, Business Administration, or a related field.
• Excellent communication skills (verbal & written) and interpersonal skills.
• Strong analytical and problem-solving skills.
• A minimum of 5 years experience in the mobile, modular or construction industry in general building, remodeling, and supervision or any other related fields.
• Proficient with MS Office/Excel/Word/Outlook; experience with SAP is a plus.
• Experience in working in culturally diverse, operational/functional matrix organizations.
• Strong customer presentation and communications skills and experience.
• Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; actively solicits feedback to improve performance.
• Experience in leading continuous improvement initiatives.
• Ability to manage multiple projects and assignments.
• Experience working in a role that has frequent contact between various departments, leaders, and field management.
• Ability to thrive in a highly dynamic, time-sensitive, collaborative environment.

Position Details
Notice Period: Immediate to 15 Days Shift: 6:30 PM - 3:30 AM (US Shift) Work Mode: 5 Days Work from Office Benefits: Both-Side Cab Facility