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Customer Experience Officer

Gratitude India

1 - 5 years

Bengaluru

Posted:5 days ago

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Job Description

Graduate with customer service/customer success experience; 18+ months relevant experience preferred.

Required Candidate profile

SaaS/IT support, voice/chat/email, troubleshooting, onboarding, product adoption, subscriptions, upselling/cross-selling, CRM/case management, SLA, FCR, CSAT. English B2+ mandatory; C1 preferred.

Perks and benefits

PF, Leave Encashment, Cab facility

Skills Required

ITIL Foundation System administration International Customer focus Certified Languages Management BPO

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Job Type

Full Time

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