Customer Experience Intern

Customer Experience Intern – CARS24 Australia

Location: Gurgaon | Duration: 3 Months
Experience: Freshers Welcome

Build. Solve. Deliver.

At CARS24, we're looking for someone who is customer-obsessed, proactive, and passionate about solving problems. As a Customer Experience Intern, you'll work closely with cross-functional teams to ensure smooth customer journeys, resolve issues, and identify opportunities to improve the overall customer experience.

This isn't just a customer support role. You'll get hands-on exposure to business operations, customer interactions, process improvement, and data-driven problem-solving.

What will you drive?

• Support day-to-day customer experience operations and ensure timely resolution of customer queries and concerns.
• Coordinate with internal teams, including Sales, Operations, Logistics, Finance, and Procurement, to resolve customer issues.
• Track customer complaints, escalations, and service requests while ensuring adherence to SLAs and turnaround times.
• Analyse customer feedback and operational data to identify recurring issues and improvement opportunities.
• Maintain accurate customer records, trackers, MIS reports, and operational dashboards.
• Identify process gaps and recommend solutions to improve customer satisfaction and operational efficiency.
• Support the creation and improvement of SOPs, customer communication templates, and escalation processes.
• Explore AI tools and automation to streamline repetitive tasks and improve team productivity.
• Take ownership of assigned customer issues and ensure timely follow-ups and closure.

Who are we looking for?

• Fresh graduates or candidates with 0–1 year of experience in Customer Experience, Operations, or Customer Support.
• Strong verbal and written communication skills.
• Good problem-solving abilities with a customer-first mindset.
• Basic knowledge of Excel or Google Sheets for tracking, reporting, and data analysis.
• Ability to coordinate with multiple stakeholders and manage tasks effectively.
• Attention to detail, ownership, and willingness to learn in a fast-paced environment.
• Interest in AI tools, automation, and process improvement will be an added advantage.
• Ability to work from the Gurgaon office and support Australia-aligned business operations.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person