Customer Care Executive

Company- Teleperformance Job Description: Customer Service Associate About the Role: We are seeking a dynamic and customer-oriented individual to join our customer service team. As a Customer Service Associate, you will be responsible for providing exceptional support to our customers, resolving inquiries, and ensuring a positive customer experience. Key Responsibilities: * Customer Support: * Handle incoming customer inquiries via phone, email, and chat. * Provide accurate and timely solutions to customer problems and concerns. * Assist customers with product information, order status, and troubleshooting. * Problem-Solving: * Identify and resolve customer issues efficiently and effectively. * Escalate complex issues to appropriate team members. * Process Improvement: * Contribute to process improvement initiatives to enhance customer satisfaction and operational efficiency. * Teamwork: * Collaborate with team members to ensure seamless customer support. Required Qualifications: * Education: 12th Pass and Above * Language Skills: Fluency in English and Hindi. Punjabi language skills are a plus. * Technical Skills: Basic computer proficiency * Soft Skills: Strong communication, interpersonal, and problem-solving skills. Confidence and a positive attitude. Shift Timings: * Male Candidates: 24x7 shifts * Female Candidates: 6:00 AM to 6:00 PM Work Schedule: * 6 days a week * 9 hours per shift Salary for Hindi/English CtC14000/- In hand:11000/- Salary for Punjabi caller:- Ctc:-18000/- In hand salary:-15000/- Quarterly incentive 2000/- Qualification:12th pass out ,graduate and above can apply. Job location:Agra Venue:Office address: Plot number:109-110 Bhawana plaza sector 12A,Awas vikas yojna Sikandra Agra Pin-282007 Interested candidates can drop their resume on below mentioned contact number:- HR ABDUL WAHID WARSI Contact Number:8532863113