Customer Care Executive- Non Voice

Job Description

Experience Level: 0 - 1 years. Education: Any Graduation Languages: Hindi(Mandatory) Location: Thrikkakara, Kochi Job Description: We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience. Responsibilities: · Assist customers with the onboarding process, including account setup, verification, and documentation submission. · Respond promptly and efficiently to customer inquiries via phone, email, and chat, providing accurate information and guidance. · Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary. · Educate customers on our products, services, and features to optimize their usage and satisfaction. · Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services. · Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers. · Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements. Qualifications: · Bachelor's degree in any field. · Fluent in Hindi · Excellent communication and interpersonal skills. · Strong problem-solving abilities and attention to detail. · Ability to multitask and prioritize in a fast-paced environment. · Basic knowledge of financial products and services preferred, but not required. · Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply. · Compensatory time off is provided for working on weekends and holidays. Show more Show less