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NTT DATA, Inc. logo

Customer Care Analyst

0 - 3 years

1 - 4 Lacs

Gurugram

Posted:1 month ago| Platform: Naukri logo

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Skills Required

customer service customer care sales customer support voice process non voice process operations management vba sql customer relationship customer management telecalling customer handling crm

Work Mode

Work from Office

Job Type

Full Time

Job Description

Task assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, and reviewing job contributions Provide information and analysis to organizational strategic plans and reviews. Prepare performance reports by collecting, analyzing, and summarizing data and trends. Planning and implementing strategies and operations; improving systems and processes; managing staff. Determine operational strategies by conducting needs assessments, performance reviews Responsible for developing, analyzing, evaluating, delivering and interpreting ourCenter's key metrics. This includes presenting the metrics in an understandable and useable format to share with ourCenter and the Leadership teams.

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NTT DATA, Inc.
NTT DATA, Inc.
www.nttdata.com

IT Services and IT Consulting

Tokyo Plano

10001 Employees

1479 Jobs

    Key People

  • Denise S. Kinsley

    CEO

  • Ryuhei Sakamoto

    President and CEO of NTT DATA Corporation

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