Customer Care Analyst

Job Description

This position is responsible for the proactive ownership and coordination of orders, to service and process Customer Orders, Warranty, Revisions and Reporting. This role will support the Shared Services team to meet our customers needs and MillerKnoll financial/contractual requirements. This is a fast-paced environment. Critical thinking, attention to detail and the ability to engage with internal and external customers is a must. A Customer Experience Analyst must be able to work under pressure with minimal supervision, meet deadlines and contribute to continuous improvement goals. Responsibilities Facilitate discussions with internal departments and external dealers/customers to obtain the requirements necessary to rectify/process orders and update appropriate workflow databases accurately. Ensuring 100% fulfillment; working closely with other internal departments to ensure customer satisfaction. Effectively communicates, responds and resolves assigned cases within our department s SLA, to ensure an exceptional customer experience. Coordinate special order requirements. Other duties and reports as assigned by management. EDUCATIONAL QUALIFICATION/EXPERIENCE Bachelor s degree in any field with a minimum of 2-3 years of order management skills are preferred. Experience in order fulfillment or any related activities in supporting order management functions. SKILLS AND ABILITIES Ability to work with limited direct supervision and track many issues/processes daily. Must have the ability to work in a tactful, yet firm, professional manner with internal and external customers. Must display high level of accuracy in work performance. Analytical and problem-solving skills are required. Must have excellent communication, written skills Ability to manage multiple priorities at once, demonstrating a sense of urgency to meet deadlines. Personal computer proficiency with prior knowledge in MS Office products, Google products and Salesforce preferred. Good interpersonal and organizational skills. Experience working in Oracle/JDE/MySign/SAP related applications for order entry/modification. Willing to work in following shift: Mon-Fri 5:30 PM - 2:30 PM. Willing to work on a hybrid work arrangement, 3 days work from Bangalore office in a week and 2 days work from home.