Job Objective: To monitor, evaluate, and improve agent performance by reviewing calls, identifying gaps, and ensuring adherence to quality standards, customer service excellence, and company compliance — with a strong focus on Prepay conversion and Upsell performance. Key Responsibilities: Listen to and evaluate recorded/live calls for quality, compliance, script adherence, and upsell strategy. Audit a fixed number of calls per agent per day/week and maintain proper documentation. Provide structured feedback to agents and flag critical quality concerns to supervisors. Track and report common issues such as incomplete addresses, missing customer data, or scripting errors. Collaborate with team leaders to implement coaching plans and drive quality improvement. Maintain QA scorecards, error trend reports, and contribute to quality calibration. Make outbound quality check calls for verification, feedback, and audit purposes — totaling 80 hours of call time per month. Required Skills & Qualifications: 1–3 years of experience as a QA in a call center (tele-sales/BPO preferred). Excellent attention to detail, listening, and communication skills. Familiarity with call center KPIs, compliance, and CRM usage. Working knowledge of MS Excel/Google Sheets for reporting. Ability to provide objective and actionable feedback. Preferred Traits: Strong work ethic with a neutral and fair approach to audits. Motivation to help agents improve and deliver better results. Ability to work under pressure and maintain consistency. Passion for data accuracy and operational quality. Additional Info: Fixed Salary: ₹25000 per month Incentives/Performance Bonus: Based on team performance (optional) Minimum Calling Requirement: 80 hours per month for QA audit/follow-up calls Job Type: Full-time Pay: ₹25,000.00 per month Benefits: Commuter assistance Leave encashment Paid sick time Paid time off Schedule: Day shift Fixed shift Monday to Friday Morning shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Do you have prior Quality Analyst experience on papers? Work Location: In person Speak with the employer +91 9519139996
International Call Center Executive (Female Only) Position: International Call Center Executive – Sales (E-commerce B2C) Location: J S Tower, Downtown, Mall Road, Kanpur Employment Type: Full-Time (Work from Office) Shift: Day Shift Only (aligned with international markets) Compensation: Salary ₹18,000 – ₹30,000 + Performance Incentives (upto ₹40,000 per month) About the Role We are seeking female sales professionals to join our International Call Center team for an E-commerce B2C process . This is a blended sales role where you will: Handle inbound leads generated from marketing campaigns, ads, and referrals. Make outbound calls to follow up on warm leads and engage new prospects. Manage real-time chat support to answer customer queries and push sales closures. The role is designed for individuals who are confident, persuasive, and target-driven . You will be the first point of contact for international customers, building trust and converting interest into successful sign-ups for our E-commerce Solutions packages . Key Responsibilities (Blended Process - Voice + Chat) Inbound Leads Attend inbound calls and chats from international customers showing interest in our services. Qualify leads by understanding their business needs, challenges, and goals. Convert high-intent inquiries into sales by presenting tailored solutions. Outbound Calling Call potential customers from our lead database. Follow up on inquiries that didn’t close immediately. Re-engage dormant or cold leads with new offers, discounts, or updated packages. Chat Process Handle live chat inquiries on the website/social platforms. Respond promptly with professional and persuasive communication. Convert chat conversations into confirmed sales or scheduled call-backs. Sales Execution Deliver strong product pitches and explain the value of E-commerce Solutions (store setup, management, marketing, growth support). Handle objections around pricing, ROI, and trust with confidence. Achieve daily, weekly, and monthly sales targets. Upsell/cross-sell premium services and packages for higher revenue. Operations & Reporting Update CRM with accurate lead notes, follow-ups, and conversion status. Share daily/weekly reports with sales managers. Collaborate with the operations team to ensure smooth onboarding of clients after closure. Required Skills & Qualifications Female candidates only. Graduate/Undergraduate in any discipline. 1–3 years of experience in international sales, telesales, BPO (voice/chat), or inside sales. Strong command over English communication (verbal + written). Ability to handle inbound, outbound, and chat seamlessly. Persuasive personality with strong negotiation and closing skills. Target-oriented mindset with the ability to handle rejection positively. Proficient with basic CRM tools, email, and chat platforms. What We Offer Salary Range: ₹18,000 – ₹30,000 per month. Performance Incentives: Up to ₹40,000 per month based on closures. Shift: Day shift only (no night shifts). World-class sales training on international selling techniques & E-commerce Solutions. Fast-track career growth into Senior Executive, SME, or Team Leader positions. Energetic, professional, and supportive workplace culture. Why Join Us? Be part of a high-growth E-commerce project catering to international markets. Work with quality inbound leads instead of random cold-calling only. Earn lucrative incentives with achievable monthly targets. Day shift ensures better work-life balance. Opportunity to grow in a premium sales environment . Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Experience: International voice process: 1 year (Required) Work Location: In person Speak with the employer +91 7905042364
International Call Center Executive (Female Only) Position: International Call Center Executive – Sales (E-commerce B2C) Location: J S Tower, Downtown, Mall Road, Kanpur Employment Type: Full-Time (Work from Office) Shift: Day Shift Only (aligned with international markets) Compensation: Salary ₹18,000 – ₹30,000 + Performance Incentives (upto ₹40,000 per month) About the Role We are seeking female sales professionals to join our International Call Center team for an E-commerce B2C process . This is a blended sales role where you will: Handle inbound leads generated from marketing campaigns, ads, and referrals. Make outbound calls to follow up on warm leads and engage new prospects. Manage real-time chat support to answer customer queries and push sales closures. The role is designed for individuals who are confident, persuasive, and target-driven . You will be the first point of contact for international customers, building trust and converting interest into successful sign-ups for our E-commerce Solutions packages . Key Responsibilities (Blended Process - Voice + Chat) Inbound Leads Attend inbound calls and chats from international customers showing interest in our services. Qualify leads by understanding their business needs, challenges, and goals. Convert high-intent inquiries into sales by presenting tailored solutions. Outbound Calling Call potential customers from our lead database. Follow up on inquiries that didn’t close immediately. Re-engage dormant or cold leads with new offers, discounts, or updated packages. Chat Process Handle live chat inquiries on the website/social platforms. Respond promptly with professional and persuasive communication. Convert chat conversations into confirmed sales or scheduled call-backs. Sales Execution Deliver strong product pitches and explain the value of E-commerce Solutions (store setup, management, marketing, growth support). Handle objections around pricing, ROI, and trust with confidence. Achieve daily, weekly, and monthly sales targets. Upsell/cross-sell premium services and packages for higher revenue. Operations & Reporting Update CRM with accurate lead notes, follow-ups, and conversion status. Share daily/weekly reports with sales managers. Collaborate with the operations team to ensure smooth onboarding of clients after closure. Required Skills & Qualifications Female candidates only. Graduate/Undergraduate in any discipline. 1–3 years of experience in international sales, telesales, BPO (voice/chat), or inside sales. Strong command over English communication (verbal + written). Ability to handle inbound, outbound, and chat seamlessly. Persuasive personality with strong negotiation and closing skills. Target-oriented mindset with the ability to handle rejection positively. Proficient with basic CRM tools, email, and chat platforms. What We Offer Salary Range: ₹18,000 – ₹30,000 per month. Performance Incentives: Up to ₹40,000 per month based on closures. Shift: Day shift only (no night shifts). World-class sales training on international selling techniques & E-commerce Solutions. Fast-track career growth into Senior Executive, SME, or Team Leader positions. Energetic, professional, and supportive workplace culture. Why Join Us? Be part of a high-growth E-commerce project catering to international markets. Work with quality inbound leads instead of random cold-calling only. Earn lucrative incentives with achievable monthly targets. Day shift ensures better work-life balance. Opportunity to grow in a premium sales environment . Job Types: Full-time, Permanent Pay: ₹18,000.00 - ₹30,000.00 per month Experience: International voice process: 1 year (Required) Work Location: In person Speak with the employer +91 7905042364