Position: D2C Online Sales & Customer Support Executive Location: On-site Seasons Business Square, Aundh, Pune Reports to: Marketing & Sales Head Role Overview: We are seeking a fashion-savvy professional with 24 years of experience in online/D2C sales and customer service. The ideal candidate will have a background in the fashion industry, strong product knowledge, and the ability to convert online interest into sales while ensuring exceptional customer experiences. Key Responsibilities: 1. Boost Online Sales Manage product listings, descriptions, and images to reflect brand aesthetics. Drive conversions through offers, upselling, cross-selling, and styling recommendations. Monitor sales analytics, traffic, and conversion rates to improve performance. Coordinate with marketing for new launches and seasonal campaigns. Recover abandoned carts through follow-up strategies. 2. Customer Support & Styling Assistance Handle queries via email, WhatsApp, social media, and phone. Provide styling tips, size guidance, and product recommendations. Resolve complaints, returns, and exchanges with professionalism. Maintain high customer satisfaction and loyalty. 3. Coordination & Operations Work with warehouse/logistics for timely order processing and delivery. Update CRM with customer interactions and follow-up actions. Collaborate with design and marketing teams to align online offerings with current collections. Requirements: Fashion industry background with strong product and styling sense. 24 years experience in online sales, D2C, or e-commerce roles. Excellent communication and customer service skills. Knowledge of Shopify or similar e-commerce platforms. Data-driven mindset with basic analytics knowledge. Performance Metrics: Online sales growth and conversion rate improvement. Customer satisfaction score (CSAT). Query resolution time and repeat purchase rate. Show more Show less
Job Description – Creative Lead (Fashion Communication / Graphics) We are looking for a Creative Lead – Graphics to shape and lead our brand communication in fashion. The role requires creativity, leadership, and a strong design eye. Requirements: • NIFT pass-out preferred • Prior experience in fashion communication / graphics • Strong skills in Adobe / Canva or similar tools • Ability to create and lead impactful brand visuals & campaigns Prior experience must with a proven fashion/lifestyle brand 5 yrs+