CSR-Business Analyst- Mumbai

LOCATION

Mumbai / Nashik, with regular rural travel

EXPERIENCE

3–6 years in BA / Process Consulting

ENGAGEMENT

Full-time

KEY RESPONSIBILITIES

• Requirements: Engage leadership, programme, finance, admin, M&E and field teams through interviews, workshops and field visits; capture user needs, pain points and digitisation opportunities; prepare BRDs, functional requirements, user stories, user roles and permissions.
• Process mapping: Document As-Is and design To-Be processes with maps, flowcharts and decision trees; identify scope for automation and standardisation; ensure workflows suit rural, low-connectivity conditions.
• SOP development: Convert informal field practices into documented SOPs defining roles, steps, approvals, data needs, forms, timelines, escalations and outputs; validate them with programme teams.
• System requirements: Act as the bridge between business users and developers; define screens, forms, workflows, reports and dashboards; maintain a prioritised product backlog; identify integration and data-sharing needs.
• Testing & UAT: Prepare test scenarios and cases; coordinate functional testing and UAT with field users; track defects with developers; run regression tests and obtain user sign-off.
• Implementation & change management: Support rollout across offices and project locations; create user guides and training material; train users; gather feedback and drive adoption.

Processes in scope may include:

Project and village onboarding · Household profiling · Water-resource planning · Watershed and conservation work · Eco-restoration and plantations · Agro-ecology interventions · Nursery management · Field activity tracking · Community engagement · Asset management · M&E and impact measurement · Photo/GPS data collection · Procurement and inventory · Finance and expenditure tracking · Donor/CSR reporting

KEY DELIVERABLES

BRDs and functional specifications · As-Is / To-Be process maps and flowcharts · SOPs and process manuals · User stories and acceptance criteria · Data dictionary and field definitions · User-role and access matrix · Forms and workflow specifications · Test plans, test cases and UAT documentation · Defect tracker · User manuals, training material and rollout documentation

SKILLS & EXPERIENCE

Essential

• 3–6 years as a Business Analyst, Functional/Product Analyst or Process Consultant
• Strong business-process analysis and requirements-gathering skills
• Experience preparing BRDs, process maps, SOPs and test cases
• Experience working with software development teams
• Strong analytical, documentation and communication skills
• Comfortable engaging both senior management and field-level users
• Willingness to travel to rural project locations in Maharashtra

Desirable

• Experience in NGOs, rural development, agriculture, water, environment or CSR
• Implementation of ERP, CRM, MIS, M&E or field-data-collection systems
• Mobile and web platforms; GIS/GPS data collection; offline-first apps
• Familiarity with Agile/Scrum
• Tools: MS Teams, OneDrive, Visio, Excel/Power BI or equivalent

PERSONAL ATTRIBUTES

Curious (understands how things actually work) · Process-oriented (brings structure to informal processes) · Technology-friendly (not necessarily a developer) · Field-sensitive (knows what works in an office may not work in a remote village) · Collaborative · Detail-oriented (turns discussions into testable requirements) · Impact-oriented (technology is a means, not an end).

Job Types: Full-time, Permanent

Pay: ₹700,000.00 - ₹900,000.00 per year

Education:

• Bachelor's (Preferred)

Work Location: In person