Crown Solutions India (P) Ltd

1) International voice SD experience, Willing for 24/7 Shifts and WFO.. Act as the first point of contact for all IT-related queries via phone, email, or ticketing system 2) Log, categorize, and prioritize incidents and service requests in the ITSM tool 3) Troubleshoot hardware, software, network, and application issues 4) Escalate unresolved issues to appropriate support teams 5) Provide remote support using tools like TeamViewer, AnyDesk, or SCCM 6) Maintain documentation of known issues and solutions (Knowledge Base) 7) Ensure compliance with SLAs and IT policies 8) Assist in onboarding/offboarding activities (account setup, access provisioning) 9) Support end-user devices including desktops, laptops, printers, and mobile devices 10) Monitor and report on recurring issues and suggest improvements 11) Immediate joiners upto 1 week Mode of Interview: First round: Telephonic, Final Round: Virtual