Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Cresta is excited to expand our operations to India and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in India, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in India, moving towards a hybrid environment. We are seeking multiple highly skilled Analytics Engineers. You will be responsible for a combination of data engineering and product analytics tasks, contributing to the optimisation of our data ecosystem. The successful candidate will work closely with cross-functional teams to design, develop, and maintain data pipelines, perform in-depth analysis to derive actionable insights and build dashboards to showcase product health. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About Your Role As an Analytics Engineer, you will: Collaborate with stakeholders to understand data requirements and design and implement scalable data pipelines. Partner with product teams to define and implement tracking mechanisms for key product metrics. Analyze user behavior, product usage, and other relevant data to provide insights that drive product improvements. Create and maintain dashboards and reports to communicate analytical findings to stakeholders. Collaborate with cross-functional teams to integrate analytics into product development processes. Qualifications Previous experience in a startup or product-first company is a plus. Familiarity with ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries. Experience with product analytics, including defining and tracking relevant metrics. Strong proficiency in data engineering, ETL processes, and database management. Proficiency in SQL, any scripting language (Python, R) and a data visualization tool like Hex, or Power BI. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Conclusion Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in India, Romania, Berlin, the US, and Canada. Your recruiter can provide further details. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.com domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai Show more Show less

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta's co-founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co-founder of Google Contact Center AI and Vertex AI platform, and CTO & co-founder, Tim Shi, an early member of Open AI. We’ve assembled a world-class team of AI and ML experts, go-to-market leaders, and top-tier investors including Andreessen Horowitz, Greylock Partners, Sequoia, and former AT&T CEO John Donovan. Our valued customers include brands like Intuit, Cox Communications, Hilton, and Carmax and we’ve been recognized by Forbes and Bain Consulting as one of the top private AI companies in the world. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. Cresta is excited to expand our operations to India and build a tech hub in the region. These early joiners will play a key role in establishing our engineering team in India, helping to shape the future of the site. We are a remote-first environment, offering opportunities to work with a global team across Europe, the US, and Canada. Over time, we aim to create a co-working space in India, moving towards a hybrid environment. We're always looking for exceptional talent to join our team, even if we don't currently have the perfect role for you. By applying to this posting, you'll be on our radar for future opportunities that match your skills and interests. When a role opens up that aligns with your expertise, you'll be among the first we consider. Join us on this thrilling journey to revolutionize the workforce with AI. The future of work is here, and it's at Cresta. About Your Role As a Software Engineer, you will: Design & Development: Contribute to the design, development, and maintenance of scalable data infrastructure to support business needs. Full-Stack Expertise: Contribute across the stack especially to back-end, databases, and cloud environments. Experience or willingness to learn to working with Virtual Agent or AI agent systems. Cloud & DevOps: Develop and deploy cloud-based solutions on AWS/Azure while ensuring system reliability and performance. Build and optimize data stack solutions (Postgres, ClickHouse, Elasticsearch etc.). Infrastructure as Code: Implement Terraform to automate infrastructure provisioning. Monitoring & Performance: Set up server monitoring using Grafana and ensure system health. CI/CD Pipelines: Build and manage pipelines in Jenkins for continuous integration and delivery. Collaborate with cross-functional teams to solve complex technical challenges and deliver impactful features. Continuously improve system performance, reliability, and scalability. Stay current with industry trends and emerging technologies to guide the evolution of our tech stack. Qualifications Previous experience in a startup or product-first company is a plus. Proven experience as an Engineer with a focus on database design and system architecture. Strong expertise in ClickHouse or similar columnar databases for managing large-scale, real-time analytical queries. Hands-on experience with Elasticsearch or similar for indexing and searching large datasets. Proficient in backend programming languages such as Python, Go. Experience with RESTful API design and development. Solid understanding of distributed systems, microservices architecture, and cloud infrastructure. Experience with performance tuning, data modeling, and query optimization. Strong problem-solving skills and attention to detail. Excellent communication and teamwork abilities. Conclusion Compensation for this position includes a base salary, equity, and a variety of benefits. Actual base salaries will be based on candidate-specific factors, including experience, skillset, and location, as well as applicable local pay requirements. We are actively hiring for this role in India, Romania, the US, and Canada. Your recruiter can provide further details. We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates' personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.com domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai Show more Show less