CPQ Support Engineer

We are seeking a CPQ Support Engineer who will contribute to the support efforts within the CPQ Support team . In this role, you will be the technical backbone ensuring that our Configure, Price, Quote (CPQ) environment seamlessly communicates with SAP C4C and underlying SAP ERP system. You will triage, debug, and resolve complex application errors, data sync failures, and pricing mismatch issues, directly supporting our global service sales operations team to keep the Quote-to-Order pipeline moving.

Key Responsibilities

• Ticket Queue Management:
  Monitor, troubleshoot, and resolve incoming tickets Ticket Triage: Resolve Tier 2/Tier 3 tickets where quotes or sales orders fail to transfer from CPQ back to C4C or fail to trigger document generation and approval workflows. Accurately document issues and efficiently escalate tickets to senior team members, or relevant cross-functional teams.
• Problem solving:
  Root Cause Analysis: debugging & analyzing system logs, ability to investigate middleware issues (e.g. mappings to identify if an issue stems from core application behavior, custom scripting, or integration network layers) Identify and troubleshoot data integration sync errors between the CPQ platform and connected enterprise systems, reviewing system messaging and data payloads to resolve connection failures. Master Data Troubleshooting: investigate and fix issues related to master data replication, ensuring that product catalogs, business partners, account hierarchies, and pricing conditions match perfectly between C4C and CPQ.
• Collaboration & communication: Partner with CPQ developers and other business application teams to solve problems
• Participate in regular update activities: regression-test system upgrades, etc.

Required Skills & Qualifications

• 3+ years of technical application support experience, with a proven track record of supporting a CPQ platform integrated a CRM and ERP (SAP C4C, SAP ERP would be a plus)
• Strong analytical skills
• Hands-on experience with debugging activities: REST/SOAP/ODATA APIs, good understanding of Python, interpreting XML/JSON payloads.
• Good understanding of CPQ Logic: product modeling, configuration of attributes, constraints, document generation tagging logic, pricing procedures (such as SAP variant configuration or condition techniques) and Python scripting
• Excellent verbal and written communication skills in English, with a proven ability to provide high-quality, clear, and professional updates to all stakeholders.
Good understanding of process knowledge - familiarity with the end-to-end Quote-to-Order business process is a plus

Preferred Qualifications

• Experience with SAP CPQ (formerly CallidusCloud) and scripting languages like Python used for custom pricing or validation rules.
• Familiarity with SAP ERP/S4HANA backend processing (e.g., how a quote in CPQ creates a follow-up Sales Order in SAP ERP via C4C).
• Understanding of SAP integration technologies, specifically SAP CPI (Cloud Platform Integration) is a plus
• Experience utilizing enterprise ticketing and ITIL frameworks (such as ServiceNow) for SLA-driven incident management.

Atlas Copco is a Swedish multinational industrial company that was founded in 1873. It manufactures industrial tools and equipment. The Atlas Copco Group is a global industrial group of companies headquartered in Nacka, Sweden.

At Global IT Hub, we are more than a technology organisation. We are a community of innovators, problem-solvers, and digital pioneers dedicated to accelerating Atlas Copco Group’s business potential through world-class technology solutions. Join us to shape the future of digital transformation, work on global challenges, and create impact for businesses and customers worldwide.

This role requires you to work on-site at our office in Hinjewadi, Pune, Maharashtra. You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

This role offers a hybrid working arrangement (minimum three days working from office), allowing you to split your time between working remotely and being on-site at our Hinjewadi Phase 1 office.

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on long‑term development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act – we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us.