Job
Description
You are a talented Conversational Designer responsible for creating engaging, intuitive, and scalable conversational experiences across chatbots, virtual assistants, and omnichannel interfaces, particularly in healthcare and other complex industries. You will collaborate across teams to deliver impactful, human-centered solutions using your strong portfolio of voice/text-based conversational flows and deep knowledge of user-centered design. Key Responsibilities: - Gather technical and product-specific requirements, design conversational flows, create prototypes, and deliver scalable chatbot and virtual assistant experiences. - Contribute to conversational UI, interactions, and visual tone, ensuring alignment with brand and content principles. - Use data-driven insights and user interactions to propose content changes that balance user needs, business goals, and expert recommendations. - Collaborate with teams to address complex healthcare challenges using human-centered design thinking and impactful storytelling. - Deliver user needs analyses with clearly defined workflows to inform development and system architecture. - Partner with research and insight teams to assess user behavior and language, uncover hidden needs, and summarize insights for continuous improvement. - Act as a champion of Conversation Design, driving cultural adoption and reimagining customer experiences across multiple channels. - Perform other duties as assigned to support business and user experience goals. Qualifications Required: - Proven experience in conversational design, UX writing, or interaction design, managing multiple projects of varying complexity. - Understanding of natural language technologies, APIs, and conversational tech stacks, with the ability to design within current capabilities and limitations. - Solid knowledge of user experience research and design methodologies. - Experience with conversation design tools, frameworks, and metrics to improve CXD adoption and user outcomes. - Strong organization, self-management, and Agile project execution skills. - Skilled in design thinking exercises and human-centered facilitation methods to solve complex problems. - Excellent verbal and written communication skills, able to present effectively to cross-functional teams and leadership. If you are adaptable to new technologies, have a quick learning ability, possess a strong collaborative mindset, and can work effectively across large, diverse teams, this role is perfect for you. You are a talented Conversational Designer responsible for creating engaging, intuitive, and scalable conversational experiences across chatbots, virtual assistants, and omnichannel interfaces, particularly in healthcare and other complex industries. You will collaborate across teams to deliver impactful, human-centered solutions using your strong portfolio of voice/text-based conversational flows and deep knowledge of user-centered design. Key Responsibilities: - Gather technical and product-specific requirements, design conversational flows, create prototypes, and deliver scalable chatbot and virtual assistant experiences. - Contribute to conversational UI, interactions, and visual tone, ensuring alignment with brand and content principles. - Use data-driven insights and user interactions to propose content changes that balance user needs, business goals, and expert recommendations. - Collaborate with teams to address complex healthcare challenges using human-centered design thinking and impactful storytelling. - Deliver user needs analyses with clearly defined workflows to inform development and system architecture. - Partner with research and insight teams to assess user behavior and language, uncover hidden needs, and summarize insights for continuous improvement. - Act as a champion of Conversation Design, driving cultural adoption and reimagining customer experiences across multiple channels. - Perform other duties as assigned to support business and user experience goals. Qualifications Required: - Proven experience in conversational design, UX writing, or interaction design, managing multiple projects of varying complexity. - Understanding of natural language technologies, APIs, and conversational tech stacks, with the ability to design within current capabilities and limitations. - Solid knowledge of user experience research and design methodologies. - Experience with conversation design tools, frameworks, and metrics to improve CXD adoption and user outcomes. - Strong organization, self-management, and Agile project execution skills. - Skilled in design thinking exercises and human-centered facilitation methods to solve complex problems. - Excellent verbal and written communication skills, able to present effectively to cross-functional teams and leadership. If you are adaptable to new technologies, have a quick learning ability, possess a strong collaborative mindset, and can work effectively across large, diverse teams, this role
