Company Overview: Consstruct is a prominent player in the civil engineering industry, specializing in transportation projects. We work with international clients to deliver impactful infrastructure solutions, creating an ideal environment for learning and growth. About the Role: Consstruct is looking for enthusiastic Civil Engineering trainees to join our team for a 2-month training period. This role is entirely office-based and computer-oriented , providing hands-on exposure to analytical and technical work in the field of civil infrastructure and pavement management. Job Description Analysis of concrete, asphalt pavement, and road conditionsZone division and mapping for project scopingRating of asphalt/concrete as per ASCE (USA) standardsProviding technical solutions and consultation supportAssisting with budget allocation and report preparation Candidate Selection Criteria Fluent in written and spoken English Based in North Goa or willing to commute daily to Porvorim Proficient in basic computer skills and Google Workspace tools (Docs, Sheets, Presentations, Gmail, etc.)Qualification: BE/BTech/ME/MTech in Civil Engineering Post-Training Opportunity Candidates who successfully complete the training program will be considered for permanent employment at Consstruct Ten Ventures LLP , subject to available vacancies. Position: Junior Engineer CTC: Up to ₹25,000 per month (inclusive of all deductions) Skills: Basic understanding of transportation engineering. Strong analytical and problem-solving skills. Good communication and interpersonal abilities. Fluency in English. Good Analytical skills Position: Full-time, On-Site | Monday to Friday, 9:00 AM to 6:00 PM Role Type: Office-Based (Full-Time) Level: Entry-Level Duration: 2 Months Stipend: ₹10,000 per month + ESIC Cover Location: Porvorim Goa Job Type: Full-time Pay: ₹10,000.00 - ₹25,000.00 per month Work Location: In person
Consstruct is looking to hire 7 Trainee Civil Engineers from the 2024 - 2025 Civil Engineering batch to join our team in Porvorim, Goa. This is a 2-month paid training program (₹10,000/month + ESIC cover). Successful trainees may be offered permanent positions as Junior Engineers (CTC up to ₹25,000/month + healthcare). Job Details: * Duration: 2 months (Training) * Stipend: ₹10,000/month + ESIC cover * Timing: Mon–Fri, 9 AM–6 PM * Type: Office-based (100% computer work) * Qualification: BE/BTech/ME/MTech – Civil, or Interior Design-related degree. Work Includes: * Pavement/road analysis (concrete & asphalt) * Zone mapping & rating (ASCE USA code) * Technical consultation & budgeting Eligibility: * Fluent in English (spoken & written) * Based in or willing to travel to Porvorim daily * Basic computer skills (Google Docs, Sheets, Presentations) To Apply: Send your CV to Career@kilowott.com After shortlisting → Office Interview → Offer Letter After training: Eligible candidates may be confirmed as Junior Engineers with full-time roles. Job Type: Contractual / Temporary Contract length: 2 months Pay: From ₹10,000.00 per month Work Location: In person
Role Overview: We are looking for a Customer Support Executiv e to manage and process customer support tickets efficiently in line with established processes and escalation rules. The ideal candidate will be detail-oriented, analytical, and proactive in ensuring that every customer inquiry or issue is handled accurately and on time. This role involves analyzing open support tickets, prioritizing tasks, and processing or routing them according to pre-defined workflows. The candidate will also work closely with internal teams and the customer to ensure timely resolution and high customer satisfaction. Key Responsibilities Monitor and manage the support ticket queue daily to ensure timely responses. Analyze open tickets to determine category, priority, and next action steps. Process tickets based on defined business rules (assign, escalate, close, or request additional information). Maintain accurate and detailed documentation for every interaction. Follow Standard Operating Procedures (SOPs) to ensure consistency and compliance. Communicate clearly and professionally with customers to acknowledge requests, share updates, or seek clarification. Identify repetitive or high-impact issues and suggest improvements in product documentation or internal processes. Collaborate closely with technical, product, or operations teams to resolve complex cases. Track and report key performance metrics including ticket volume, resolution time, and SLA adherence. Support the creation of FAQs, help articles, or training material to reduce repetitive queries. Contribute ideas to improve customer experience and operational efficiency. Required Skills & Qualifications Bachelor’s degree in any discipline (preferred: IT, Business Administration, or Communication). 1–3 years of experience in a customer support or operations role (experience in SaaS, digital services, or IT preferred). Strong analytical and problem-solving skills with the ability to identify trends or root causes. Excellent written and verbal communication skills in English. Proficiency in using ticketing or CRM tools (e.g., Freshdesk, Zendesk, Jira, HubSpot). Ability to multi-task, prioritize, and manage time effectively. A customer-first mindset with patience and empathy. Preferred Attributes Prior experience in B2B client support or technical customer service. Familiarity with SLA-driven environments and support metrics. Basic understanding of digital products or technology platforms. Team player with a positive attitude and ownership mindset. What You’ll Gain Opportunity to work in a dynamic, global digital consulting company. Exposure to international clients and projects. Supportive, collaborative work environment with room for growth and learning. Competitive compensation with benefits like paid holidays, flexible hours, and health insurance. Apply at [email protected] Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Work Location: In person
Role Overview: We are looking for a Customer Support Executiv e to manage and process customer support tickets efficiently in line with established processes and escalation rules. The ideal candidate will be detail-oriented, analytical, and proactive in ensuring that every customer inquiry or issue is handled accurately and on time. This role involves analyzing open support tickets, prioritizing tasks, and processing or routing them according to pre-defined workflows. The candidate will also work closely with internal teams and the customer to ensure timely resolution and high customer satisfaction. Key Responsibilities Monitor and manage the support ticket queue daily to ensure timely responses. Analyze open tickets to determine category, priority, and next action steps. Process tickets based on defined business rules (assign, escalate, close, or request additional information). Maintain accurate and detailed documentation for every interaction. Follow Standard Operating Procedures (SOPs) to ensure consistency and compliance. Communicate clearly and professionally with customers to acknowledge requests, share updates, or seek clarification. Identify repetitive or high-impact issues and suggest improvements in product documentation or internal processes. Collaborate closely with technical, product, or operations teams to resolve complex cases. Track and report key performance metrics including ticket volume, resolution time, and SLA adherence. Support the creation of FAQs, help articles, or training material to reduce repetitive queries. Contribute ideas to improve customer experience and operational efficiency. Required Skills & Qualifications Bachelor’s degree in any discipline (preferred: IT, Business Administration, or Communication). 1–3 years of experience in a customer support or operations role (experience in SaaS, digital services, or IT preferred). Strong analytical and problem-solving skills with the ability to identify trends or root causes. Excellent written and verbal communication skills in English. Proficiency in using ticketing or CRM tools (e.g., Freshdesk, Zendesk, Jira, HubSpot). Ability to multi-task, prioritize, and manage time effectively. A customer-first mindset with patience and empathy. Preferred Attributes Prior experience in B2B client support or technical customer service. Familiarity with SLA-driven environments and support metrics. Basic understanding of digital products or technology platforms. Team player with a positive attitude and ownership mindset. What You’ll Gain Opportunity to work in a dynamic, global digital consulting company. Exposure to international clients and projects. Supportive, collaborative work environment with room for growth and learning. Competitive compensation with benefits like paid holidays, flexible hours, and health insurance. Apply at career@kilowott.com Job Types: Full-time, Fresher Pay: ₹18,000.00 - ₹25,000.00 per month Work Location: In person