Roles and ResponsibilitiesEnsure timely resolution of customer complaints while maintaining high levels of customer satisfaction.Utilize MS Office tools to maintain accurate records of service requests, inventory tracking, and reporting.Coordinate with internal teams for efficient workshop management and resolve issues related to Mac products.Provide product knowledge and technical support to customers through phone calls, emails, or in-person visits.Manage service operations, including after sales service, warranty handling, and customer satisfaction index.Desired Candidate Profile2-4 years of experience in after sales service or a similar role in the electronics industry.Strong understanding of Apple's enterprise service management principles and practices.Excellent communication skills with ability to handle complex queries from customers over phone/email/in-person.Proficiency in using MS Office tools (Word) for documentation purposes.

Roles and ResponsibilitiesManage key accounts to achieve sales targets, expand product offerings, and enhance customer relationships.Develop and execute strategic plans for new business development, including lead generation and conversion.Collaborate with cross-functional teams to drive marketing initiatives, improve brand visibility, and increase revenue growth.Analyze market trends, competitor activity, and customer needs to identify opportunities for upselling/cross-selling IT products & services.Provide exceptional after-sales support by resolving issues promptly and ensuring high levels of customer satisfaction.Desired Candidate Profile3-5 years of experience in B2B sales or related field (account management).Bachelor's degree in Any Specialization (B.A or equivalent).Proven track record of achieving sales targets through effective account planning, relationship building, and negotiation skills.Strong understanding of IT hardware sales principles; knowledge of SME sales an added advantage.

Role & responsibilities:1. Sales Strategy & Planning:Develop and implement strategic sales plans for the region to meet revenue and profitability targets.Analyze market trends, customer needs, and competitor activities to identify opportunities for growth.2. Team Management:Recruit, train, mentor, and lead a team of sales representatives or account managers.Set performance goals, monitor progress, and provide regular feedback and coaching to the team. 3. Client Relationship Management:Build and maintain strong relationships with key clients and stakeholders.Act as the primary point of contact for escalated client issues and ensure timely resolution. 4. Performance Monitoring:Track sales metrics, analyze performance data, and prepare regular reports for senior management.Identify areas for improvement and implement corrective actions as necessary. 5. Market Development:Collaborate with marketing and product teams to develop campaigns and initiatives that support regional growth.Expand the company's presence in the region by identifying and pursuing new business opportunities. 6. Compliance & Reporting:Ensure adherence to company policies, sales processes, and industry regulations.Provide accurate sales forecasts and budgets for the region.Preferred candidate profile Min Bachelor's degree in business, marketing, or a related field;Min experience of 8-10 years in the IT sales and consulting with an MBA from Tier 1 Institutions.Proven track record of successfully managing enterprise-level client relationships and driving business growth.Strong leadership skills with a demonstrated ability to build and lead high-performing teams.Excellent communication, negotiation, and presentation skills.In-depth knowledge of the ITES industry and market trends.Financial acumen and the ability to manage budgets effectively.Strategic thinking and problem-solving abilities.Results-oriented mindset with a focus on meeting and exceeding targets.

Role & responsibilities : Sales and Prospecting Skills:Ability to identify and generate leads through cold calling, networking, and referrals.Experience in qualifying leads and converting them into potential business opportunities.Proficiency in creating and executing outreach strategies.B2B Relationship Building:Strong relationship management skills to develop and nurture long-term partnerships.Expertise in handling corporate clients and key decision-makers.Negotiation skills to close deals and maintain favorable business terms. Market Research and Analysis:Ability to research market trends, competitors, and industry insights.Identify potential business opportunities and emerging markets.Data-driven decision-making to refine sales strategies.Communication and Presentation Skills:Excellent verbal and written communication skills.Ability to prepare and deliver compelling business proposals and presentations.Persuasive communication to influence client decisions.Lead Generation and Pipeline Management:Proficiency in managing sales pipelines and tracking lead status.Timely follow-ups to nurture leads and close dealsNegotiation and Deal-Closing Skills:Strong negotiation skills to create win-win situations.Ability to handle objections and overcome client hesitations.Confidence in finalizing contracts and agreements.Time and Task Management:Ability to prioritize and manage multiple client interactions effectively.Strong organizational skills to handle follow-ups and meet deadlines.Effective time management to maximize productivity.Networking and Relationship Management:Strong networking skills at industry events, conferences, and trade shows.Building a network of industry contacts for referrals and partnerships.Maintaining professional relationships with clients and partners.Problem-Solving and Strategic Thinking:Analytical mindset to identify client pain points and offer tailored solutions.Strategic planning to meet business goals and objectives.Ability to think creatively for innovative business solutions.Technology and Digital Proficiency:Familiarity with B2B sales platforms, CRM, and lead management tools.Proficiency in MS Office (Excel, PowerPoint) for reporting and presentations.Understanding of digital marketing tools for lead generation. Additional Preferred Skills: Sales of Apple Products is priority followed by Microsoft, Samsung, Lenovo. • Ensure customer satisfaction. • Drive revenue and market share in a defined region. • Meet or exceed monthly / quarterly revenue targets. • Hire and build out an enterprise sales team. • Develop and execute against a regional sales plan. • Accelerate customer adoption. • Maintain a robust sales pipeline. • Work with partners to extend reach & drive adoption. • Manage contract negotiations. • Develop long-term strategic relationships with key accounts. • Acquire thorough knowledge of the products and be customer facing within 1 month from the date of joining. • Co-ordinate with technical services/delivery team for solutions articulation and feasibility. • Responding to online bids/RFI/RFP well within deadlines. • Coordinating sales strategy, solution design& Commercial inputs. • Responsible for staying on competitive analyses and understanding differentiators between the company and its competitors. • Contribute in product centric selling strategies. • Ability to quickly learn the product /application and map it with customer requirements with in product boundaries. • Visiting corporate customers. • Giving Product demo. • Enhance Business payment collection. Preferred candidate profile Qualifications: Any Graduate or Post Graduate. Prefer management degree Excellent Communication & Organizational Skills Experience in sales, marketing or related field Ability to flourish with minimal guidance, be proactive, and handle multiple accounts Proficient in Word, Excel, and PowerPoint. Initial Training Requirements: - Complete Apple Sales Training Online to APP within one month (Apple Product Professional Level) - Customer Skills for Service Technicians (online at GSX Training) - Watch all Apple Service Toolkit Videos