We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.
Are you a developer by heart and a consultant by skills Configit has an exciting opportunity for a Senior Software Consultant who has the right balance of software engineering skills and the motivation of being the customer's trusted advisor. We are looking for a Senior Software Consultant who thrives in the exciting field of configuration, pricing, and quoting and who has experience in working in a customer-facing environment, where you combine your technical expertise with a business-oriented approach. As a Senior Software Consultant, you will work closely with customers to understand their business requirements and processes and to implement Configit products. Using Configit's powerful technology, you will be working in a project team implementing advanced enterprise configurator and quoting web applications. You will work closely with the local team in the Chennai office (hosted by Kedge Systems Private Limited), as well as the colleagues in our headquarters in Copenhagen and our offices in the US, Germany, and UK. Your Responsibilities - Implement configuration applications: Design and develop enterprise configuration and quoting web solutions for customers using Configit technology and products. - Provide product and system configuration consultancy to customers: Work closely with customers to learn about their business requirements and processes, identify and analyze configuration needs and solutions. - Ensure delivery with quality and cost-effectiveness: Collaborate with Project Management, Implementation Leads, and the implementation team to deliver quality solutions on time and efficiently. - Implement interfaces to 3rd party systems: Implement interfaces between Configit products and clients" 3rd party enterprise systems like ERP, CRM, and PLM systems to facilitate a single source of truth for configuration, pricing, and quoting data. Your Profile - 3+ years of experience as a customer-facing Software Consultant working with complex software solutions. - Experience in agile methods, current development tools, and technologies such as C#, HTML5, XML, SQL, and JavaScript. - Experience with CRM, ERP, CPQ, PLM, or similar Enterprise Software Systems. - Bachelors or Masters in Computer Science, Mathematics, Software Engineering, or a similar subject. - Strong communication skills with technical and non-technical stakeholders at various organizational levels. - Ability to work across professional and technical disciplines, manage multiple activities, and prioritize effectively. - Fluent in English. - Experience with CAD programs is an advantage. What You Will Find With Us - Embrace values such as Business Focus, One Team, Knowledge, Can-do Attitude, Move Fast. - Offer a healthy work-life balance in a flexible setup. - Work closely together in an international environment and across all disciplines. - Focus on knowledge sharing and continued learning. - Appreciate an informal and open culture with direct communication on all organizational levels. - Offer good infrastructure and office environment. Configit values diversity and talent development among its employees. Your unique talents and experience will be welcomed in our environment. Join our exciting team and be part of Configit's journey!,
We are looking for a Software Support Engineer (Technical) for "Configit-India" team at Kedge Systems Private. Ltd., Chennai. Configit is a CPQ software product firm from Denmark, with offices in US, UK and Germany. http://www.configit.com The selected candidate will work for an international company following European work culture, getting an opportunity to work with customers from all around the world in a global #oneteam setup. The position requires working in support shifts. The support engineer is responsible for providing customers with expert-level technical assistance of Configits products. They conduct incident management and problem management activities relating to complex issues on both on-premise and cloud environments. They work as part of a multi-disciplinary Operations function and work with other departments to deliver exceptional customer support services according to SLAs and other contractual obligations. Main Tasks Incident management: Investigate, reproduce and resolve incidents reported by Configits customers; communicate with customers and internal stakeholders; performing analysis and troubleshooting activities involving log analysis, system, application network and database profiling Problem management: finding root causes and identifying common and recurring problems; conducting post-incident analysis; reporting and tracking bugs Continuous improvement: staying current with product versions, features and technologies through training and self-directed learning Mentoring and supporting more junior support engineers, sharing knowledge and best practices to help develop competencies Customer advocacy: understanding and representing the customers needs and feedback to internal teams Competencies preferred Experience (preferred): Up to 2 years of experience in a customer focused technical support or operations role for a software vendor. Collaborating and communicating with both development teams and customers Bug reporting and tracking Managing escalated customer cases Facilitating and running meetings with customers. Working in international teams Knowledge sharing Technical skills (essential): Strong server and software administration knowledge (log analysis, network analytics, system and application profiling, application configuration) Experience with Microsoft Azure Cloud services Experienced in profiling, tracing and analysing the performance of enterprise applications. ITIL certified. Personal Qualities: High quality communicator in English (written and verbal) Patient and empathetic Methodical, with excellent problem-solving abilities and a keen attention to detail Adaptable and resilient Technically minded with the desire to stay current with technology and best practices and eager to share knowledge. Customer focused. Stays calm under pressure and has great time management skills. Other desirable factors: Conducted post-incident reviews and analysis Contributed to a company’s knowledge base Experience with mentoring/ training colleagues Worked to SLAs Administrated databases Scripted SQL Familiar with virtualization platforms and PaaS Able to read C# and JavaScript Worked in a swarming support model.
Must Requirements: 2+ years in Azure, 1+ years in Kubernetes Do you want to join an international cloud operations team responsible for best-in-class next generation cloud solutions? If so, Configit is looking for a Cloud Operations Engineer to lead our Chennai Cloud Operations team, actively collaborating with Configit team members in Europe and USA. Configit is driving innovation in Configuration Lifecycle Management (CLM) and is trusted by many big international companies for their mission-critical functions. Due to our success, we are growing our next generation Cloud Operations team and seeking a Cloud Operations Engineer to join our team at Chennai (hosted by Kedge Systems Private Limited at Navalur, Chennai). The role will be reporting to Configits Global Operations Manager located in Europe/USA. Purpose: The role will be responsible for the daily operation of the cloud solutions provided to our customers specific with focus on backup and disaster recovery. You will be supporting the Technical Manager on cloud solutions, offerings, requirements, security, and standards. You will be advising & sparring together with the rest of the cloud operations team, on best practice and requirements for Configit Cloud Operations. Responsibilities: Work with different departments on building the architecture for our SAAS offerings Maintain and operate cloud environments on Azure (single-tenant) Deploy, manage, and troubleshoot Kubernetes clusters in cloud environments. Secure Configit Cloud solution with well-documented procedures Working closely together with the architect to professionalize our solutions to the next level by providing feedback on the scripts designed by the Cloud Operation team Being the funnel of information to our team in Chennai Ensure client operation and meet promised customer SLAs Additional Responsibilities: Regular day to day decisions around operating cloud environments. Participate on equal level with improvement ideas and design changes as the rest of the team Experience: Professional background with 2+ years of experience in Azure cloud components Some experience with Microsoft Azure or AWS in single-tenant environments 1+ years of working with Kubernetes 1+ years knowledge of working with DevOps Pipelines Experience with SQL and No SQL based databases. Experience with Web Application Development lifecycle Experience with project delivery to end-customers Technical Skills: Bachelor or Master’s in Computer Science, Mathematics, Software Engineering, or similar PowerShell knowledge and experience Personal Qualities: Excellent documentation and troubleshooting skills Good communication (written and verbal) skills in English Abilities of a fast learner and desire to stay current with technology and best practices A pragmatic approach and a resourceful individual with desire to assist, engage and provide high-level service Ability to effectively balance multiple on-going activities Flexibility and commitment (Be available outside office hours in case of extremely critical issue resolution) Other desirable factors: Professional background with 2+ years of experience in infrastructure architecture and Azure cloud components ITIL and/or Scrum experience Experience with Microsoft LogAnalytics Experience working with Java and C# (is an advantage) Experience with Visual Studio, TeamCity, Continuous Integration, Git & GitHub (is an advantage) Expected Results: Deliver deployment environments for our business units’ projects Assisting Support with ticket solutions Assist on project start-up’s with knowledge on sizing and structure based on the framework provided Participate in presales meeting after 6-9 months of employment Participate in Status meeting with key customers Operating and assisting Delivery with ongoing projects Being responsible for the operation of solutions after go-live In Configit, we value diversity of background, gender, age and thought among our employees. Your unique talents and experience will be welcomed in our environment. Configit values talent development and dedicates both time and resources for employees in their professional career. Come be part of our exciting team!