Key Responsibilities
1. Desktop & Laptop Support
- Diagnose and troubleshoot desktop, laptop, hardware, and software issues.
- Install, configure, and upgrade Windows operating systems and applications.
- Perform hardware replacement, RAM and SSD upgrades, and system maintenance.
- Troubleshoot printer, scanner, and other peripheral device issues.
- Install and configure IT devices at client locations.
2. Networking & Infrastructure
- Install, configure, and troubleshoot LAN, WAN, switches, routers, and network cabling.
- Configure and install routers, wireless access points, and enterprise Wi-Fi systems.
- Troubleshoot IP addressing, DHCP, DNS, internet connectivity, and network performance issues.
- Perform structured cabling, patch panel termination, rack installation, and cable management.
- Conduct network testing and resolve connectivity issues.
3. CCTV & Security Systems
- Install and configure IP cameras, CCTV systems, NVRs, and DVRs.
- Configure camera IP addresses, recording settings, and remote viewing.
- Troubleshoot camera connectivity, recording, and network-related issues.
4. IT Device Installation & Maintenance
- Install, configure, and maintain printers, scanners, biometric devices, and other IT peripherals.
- Perform preventive maintenance and routine IT infrastructure checks.
- Maintain installation records, service reports, and technical documentation.
- Provide on-site and remote technical support to clients.
5. Client & Field Support
- Visit client locations for installation, maintenance, and troubleshooting.
- Coordinate with clients and provide timely resolution of technical issues.
- Maintain professional communication and ensure customer satisfaction.
- Prepare daily service reports and update job completion status.
Required Skills & Qualifications
- Minimum 5 years of hands-on experience in computer hardware, networking, and field support.
- Strong troubleshooting skills for desktop and laptop hardware and software.
- Practical knowledge of Windows installation, configuration, and troubleshooting.
- Experience in router, switch, and wireless access point installation and configuration.
- Good knowledge of LAN/WAN, TCP/IP, IP addressing, DHCP, and DNS.
- Experience in CCTV/IP camera, NVR, and DVR installation and configuration.
- Knowledge of structured cabling, crimping, cable testing, and rack installation.
- Ability to work independently and resolve technical issues at client sites.
- Good communication skills and a customer-focused approach.
- Willingness to travel to client locations as required.
Pay: From ₹30,000.00 per month
Benefits:
Work Location: In person
