Role Overview: We’re hiring a Social Media Video Content Creator to build and scale our video presence across social platforms and YouTube. You’ll create educational, product-led, and brand- focused videos that clearly explain problems, solutions, and how our product fits into real workflows. This is an execution-heavy, on-camera role where you’ll work closely with video editors and the content team, experiment with formats, and learn how modern SaaS content is built and scaled. The role values creativity, ownership, experimentation, and enthusiasm . You will have the space to try ideas, learn quickly, and improve through feedback. Key Responsibilities: Create and present short-form and long-form video content for social media and YouTube Script, record, and deliver educational, tutorial, and explainer videos Be confident and clear on camera with engaging delivery Experiment with different hooks, formats, structures and storytelling styles Collaborate closely with video editors and the content team Iterate content based on feedback and performance Repurpose videos into newsletter and written content Stay updated on social media trends, algorithms, and engagement drivers Learn the product and domain to ensure accurate, trustworthy content Requirements: Minimum 01 year of experience in video or content creation Strong verbal communication skills in English Comfortable and confident speaking on camera Be a Creative Storyteller who can turn ideas into compelling narratives. Collaborative team player who contributes ideas Basic understanding of social media platforms and video formats Openness to feedback and eagerness to learn Ability to work in a fast-paced startup environment Portfolio or sample video content is required Nice to Have Experience creating B2B or SaaS content Basic understanding of finance, accounting, or business processes Familiarity with social media analytics or performance tracking tools Mindset We’re Looking For Self-motivated and ownership-driven Enjoys experimenting and improving creative output Comfortable collaborating and receiving open feedback Thrives in a role with visibility and responsibility Interested in building a long-term career in content and video Business Impact This role directly contributes to: Scaling brand visibility through consistent video content Educating the market on complex e-invoicing topics in a simple and engaging way Building long-term brand recall through clear storytelling Increasing audience trust, engagement, and inbound interest Supporting demand generation and product marketing Expanding reach across multiple countries through scalable content Converting viewers into engaged followers and marketing-qualified leads over time Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Work from home Work Location: In person
Department: Customer Success Experience: 4 - 6 years (B2B SaaS - Customer Success) Reporting To: Founder / Head of Customer Success About Complyance: Complyance.io is a global compliance automation platform that enables businesses to meet country-specific e-invoicing and tax compliance requirements across KSA, UAE, Malaysia, Belgium, and Germany. Our platform integrates seamlessly with customer ERP and billing systems to ensure compliant invoice generation and submission to government portals such as ZATCA, FTA, MyInvois, and Peppol. Our mission is to simplify compliance so businesses can focus on growth. Role Overview: We are looking for a Lead / Senior Customer Success Manager to own and scale customer success operations as we grow our customer base from early-stage to mid-scale. This role is critical to ensuring customer onboarding success, handling escalations, driving adoption, and building a high-performing CS team. You will act as the primary customer advocate while working cross-functionally with Sales, Product, Engineering, and Implementation teams. Key Responsibilities: 1. Customer Success & Account Ownership Customer Onboarding & Go-Live: Own end-to-end onboarding for 15 - 20 customer accounts simultaneously. Conduct structured kick-off calls to understand customer requirements, integrations, and timelines Manage onboarding cycles of 15–30 days across defined milestones (Discovery, Setup, Testing, Go-Live) Lead go-live sessions and ensure successful first compliant invoice submission Maintain a minimum 95% on-time go-live success rate Post Go-Live & Adoption: Conduct regular customer check-ins during early adoption phases Monitor customer health metrics and proactively address risks Drive platform adoption and ensure customers realize value Conduct Quarterly Business Reviews (QBRs) highlighting outcomes and opportunities Own renewals and retention planning well ahead of contract expiry Escalation Management: Independently handle customer escalations and complex scenarios Coordinate with internal technical and implementation teams to resolve blockers Manage customer expectations during delays or regulatory changes De-escalate challenging situations and convert at-risk accounts into successful outcomes 2. Team Leadership & Process Building Team Management: Manage and mentor 1- 2 Customer Success Managers or support specialists Conduct weekly team check-ins, performance reviews, and coaching sessions Set clear expectations, KPIs, and accountability frameworks Process & Playbook Development: Own and continuously improve the customer onboarding and success playbooks Document best practices, SOPs, and escalation frameworks Build scalable processes, metrics, and dashboards Support hiring, onboarding, and training of new CS team members 3. Strategic & Cross-Functional Collaboration Act as the voice of the customer for Product and Engineering teams Gather structured customer feedback and translate it into actionable insights Identify upsell and expansion opportunities across regions or modules Collaborate with Sales during handovers and renewals Support creation of customer case studies and success stories Experience: 4 - 6 years of experience in B2B SaaS Customer Success Hands-on experience managing 20+ customer accounts concurrently Prior experience mentoring or managing at least 1–2 team members Strong track record of customer retention and on-time delivery Exposure to compliance, regulatory, ERP, or integration-heavy products is highly preferred Required Skills: Strong communication skills with the ability to explain complex concepts clearly Proven ability to manage customer escalations independently High empathy and customer-first mindset Strong problem-solving and decision-making skills Process-driven with a focus on documentation and scalability Comfortable understanding APIs, ERP integrations, and system workflows Experience using CRM and project management tools (HubSpot, Salesforce, Linear, etc.) Data-driven approach to customer health and performance metrics Preferred Qualifications Experience working with customers in KSA, UAE, Malaysia, or EU markets. Knowledge of e-invoicing regulations (ZATCA, FTA, MyInvois, Peppol). Exposure to ERP systems such as SAP, Oracle, Zoho, or Tally.. Startup or scale-up experience. Familiarity with automation tools and workflow optimization. Compensation & Benefits Total compensation: 15 - 20 LPA (including ESOPs, and perks), based on experience and fit. Health insurance coverage. Flexible working model (Hybrid / Remote). Learning and development support. Opportunity to grow into a Head of Customer Success role. Why Join Complyance.io? Opportunity to build and scale a Customer Success function from the ground up. Direct impact on customer retention, revenue growth, and company success. Exposure to global compliance and regulatory technology. Close collaboration with founders and leadership team. Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,000,000.00 per year Benefits: Food provided Health insurance Provident Fund Work from home Work Location: Hybrid remote in Chennai, Tamil Nadu
Role Overview: We’re hiring a Social Media Video Content Creator to build and scale our video presence across social platforms and YouTube. You’ll create educational, product-led, and brand- focused videos that clearly explain problems, solutions, and how our product fits into real workflows. This is an execution-heavy, on-camera role where you’ll work closely with video editors and the content team, experiment with formats, and learn how modern SaaS content is built and scaled. The role values creativity, ownership, experimentation, and enthusiasm . You will have the space to try ideas, learn quickly, and improve through feedback. Key Responsibilities: Create and present short-form and long-form video content for social media and YouTube Script, record, and deliver educational, tutorial, and explainer videos Be confident and clear on camera with engaging delivery Experiment with different hooks, formats, structures and storytelling styles Collaborate closely with video editors and the content team Iterate content based on feedback and performance Repurpose videos into newsletter and written content Stay updated on social media trends, algorithms, and engagement drivers Learn the product and domain to ensure accurate, trustworthy content Requirements: Minimum 01 year of experience in video or content creation Strong verbal communication skills in English Comfortable and confident speaking on camera Be a Creative Storyteller who can turn ideas into compelling narratives. Collaborative team player who contributes ideas Basic understanding of social media platforms and video formats Openness to feedback and eagerness to learn Ability to work in a fast-paced startup environment Portfolio or sample video content is required Nice to Have Experience creating B2B or SaaS content Basic understanding of finance, accounting, or business processes Familiarity with social media analytics or performance tracking tools Mindset We’re Looking For Self-motivated and ownership-driven Enjoys experimenting and improving creative output Comfortable collaborating and receiving open feedback Thrives in a role with visibility and responsibility Interested in building a long-term career in content and video Business Impact This role directly contributes to: Scaling brand visibility through consistent video content Educating the market on complex e-invoicing topics in a simple and engaging way Building long-term brand recall through clear storytelling Increasing audience trust, engagement, and inbound interest Supporting demand generation and product marketing Expanding reach across multiple countries through scalable content Converting viewers into engaged followers and marketing-qualified leads over time Job Type: Full-time Pay: ₹20,000.00 - ₹30,000.00 per month Benefits: Food provided Health insurance Leave encashment Provident Fund Work from home Work Location: In person
Department: Customer Success Experience: 4 - 6 years (B2B SaaS - Customer Success) Reporting To: Founder / Head of Customer Success About Complyance: Complyance.io is a global compliance automation platform that enables businesses to meet country-specific e-invoicing and tax compliance requirements across KSA, UAE, Malaysia, Belgium, and Germany. Our platform integrates seamlessly with customer ERP and billing systems to ensure compliant invoice generation and submission to government portals such as ZATCA, FTA, MyInvois, and Peppol. Our mission is to simplify compliance so businesses can focus on growth. Role Overview: We are looking for a Lead / Senior Customer Success Manager to own and scale customer success operations as we grow our customer base from early-stage to mid-scale. This role is critical to ensuring customer onboarding success, handling escalations, driving adoption, and building a high-performing CS team. You will act as the primary customer advocate while working cross-functionally with Sales, Product, Engineering, and Implementation teams. Key Responsibilities: 1. Customer Success & Account Ownership Customer Onboarding & Go-Live: Own end-to-end onboarding for 15 - 20 customer accounts simultaneously. Conduct structured kick-off calls to understand customer requirements, integrations, and timelines Manage onboarding cycles of 15–30 days across defined milestones (Discovery, Setup, Testing, Go-Live) Lead go-live sessions and ensure successful first compliant invoice submission Maintain a minimum 95% on-time go-live success rate Post Go-Live & Adoption: Conduct regular customer check-ins during early adoption phases Monitor customer health metrics and proactively address risks Drive platform adoption and ensure customers realize value Conduct Quarterly Business Reviews (QBRs) highlighting outcomes and opportunities Own renewals and retention planning well ahead of contract expiry Escalation Management: Independently handle customer escalations and complex scenarios Coordinate with internal technical and implementation teams to resolve blockers Manage customer expectations during delays or regulatory changes De-escalate challenging situations and convert at-risk accounts into successful outcomes 2. Team Leadership & Process Building Team Management: Manage and mentor 1- 2 Customer Success Managers or support specialists Conduct weekly team check-ins, performance reviews, and coaching sessions Set clear expectations, KPIs, and accountability frameworks Process & Playbook Development: Own and continuously improve the customer onboarding and success playbooks Document best practices, SOPs, and escalation frameworks Build scalable processes, metrics, and dashboards Support hiring, onboarding, and training of new CS team members 3. Strategic & Cross-Functional Collaboration Act as the voice of the customer for Product and Engineering teams Gather structured customer feedback and translate it into actionable insights Identify upsell and expansion opportunities across regions or modules Collaborate with Sales during handovers and renewals Support creation of customer case studies and success stories Experience: 4 - 6 years of experience in B2B SaaS Customer Success Hands-on experience managing 20+ customer accounts concurrently Prior experience mentoring or managing at least 1–2 team members Strong track record of customer retention and on-time delivery Exposure to compliance, regulatory, ERP, or integration-heavy products is highly preferred Required Skills: Strong communication skills with the ability to explain complex concepts clearly Proven ability to manage customer escalations independently High empathy and customer-first mindset Strong problem-solving and decision-making skills Process-driven with a focus on documentation and scalability Comfortable understanding APIs, ERP integrations, and system workflows Experience using CRM and project management tools (HubSpot, Salesforce, Linear, etc.) Data-driven approach to customer health and performance metrics Preferred Qualifications Experience working with customers in KSA, UAE, Malaysia, or EU markets. Knowledge of e-invoicing regulations (ZATCA, FTA, MyInvois, Peppol). Exposure to ERP systems such as SAP, Oracle, Zoho, or Tally.. Startup or scale-up experience. Familiarity with automation tools and workflow optimization. Compensation & Benefits Total compensation: 15 - 20 LPA (including ESOPs, and perks), based on experience and fit. Health insurance coverage. Flexible working model (Hybrid / Remote). Learning and development support. Opportunity to grow into a Head of Customer Success role. Why Join Complyance.io? Opportunity to build and scale a Customer Success function from the ground up. Direct impact on customer retention, revenue growth, and company success. Exposure to global compliance and regulatory technology. Close collaboration with founders and leadership team. Job Type: Full-time Pay: ₹1,500,000.00 - ₹2,000,000.00 per year Benefits: Food provided Health insurance Provident Fund Work from home Work Location: Hybrid remote in Chennai, Tamil Nadu